BPO - Medical Records Assistant

Ever felt proud when your calendar, to-do list, and inbox are finally in sync? That's your daily win here. As a Medical Records Assistant at Unity Communications, you'll bring that same sense of calm organization to our healthcare clients. In this role, you'll blend clinical know-how with tech-savvy skills using AI tools to streamline summaries, ensure accuracy, and help prep providers for patient visits. If you love precision, thrive on process, and secretly enjoy a good document backlog challenge, this role is calling your name. Sounds like something basic to you? Apply today How You Spend Your Eight Hours Daily EHR document review and processing Review and organize all new documents uploaded to the EHR (labs, imaging, external consults, and other medical records) Categorize each document accurately (Lab Report, Imaging Report, External Specialist Note, etc.) Use AI tools (e.g., Gemini) to generate concise, clinically accurate summaries in approved medical shorthand Review and edit AI-generated outputs for accuracy and clarity before pasting into the EHR comments section Structured data entry Manually input relevant lab values into Canvas Medicals structured fields using correct units and reference ranges Transfer imaging Impression and findings into structured result fields Skip unsupported tests or data outside structured field parameters Review and route documents Route documents appropriately based on date: < 1 year old: mark as Review Needed and assign to PCP 1 year old: mark as Review Not Required Flag and escalate urgent findings per protocol Visit preparation support Assist in preparing for next-day patient visits by summarizing and organizing patient records Prioritize urgent results for patients with upcoming appointments Backlog clean-up Work systematically through a backlog of ~14,000 historical documents lacking summaries Categorize, summarize, and route each document according to established workflows What You Must Possess Prior experience in healthcare documentation, medical virtual assistance, or EHR systems (Canvas Medical experience preferred) Proficiency in medical terminology and ability to interpret labs, imaging, and clinical notes Strong written English and communication skills Exceptional attention to detail and accuracy when handling clinical information Ability to follow detailed SOPs independently with minimal supervision High level of tech proficiencycomfortable using AI tools, Google Drive, and web-based systems Strong understanding of HIPAA compliance and commitment to maintaining patient privacy Experience with AI summarization tools such as Gemini or GPT-based systems (preferred) Familiarity with U.S. healthcare records, including labs, imaging, and specialist notes (preferred) Prior experience in virtual care coordination or pre-visit planning (preferred) What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, 7 AM to 4 PM EST Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.