QA Manager
20 hours ago
Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Bachelor's Degree Work Experience: Minimum 4yrs exp as a QA Manager in a any domain experiences (preferably in retail domain)Has understanding of quality methodologies (Lean six sigma, Kaizen, etc; preferable)Direct client management experience Responsibilities: Overseeing Quality Assurance Programs: This involves establishing standards for customer interactions, monitoring and evaluating calls, chats, emails, and other interactions, and implementing screening programs to ensure adherence to quality standards.Agent Performance and Development: Providing feedback, training, and coaching to agents based on call evaluations, identifying strengths and areas for improvement, and supporting their career development.Process Improvement and Strategy: Identifying performance gaps, recommending and implementing solutions to enhance customer satisfaction, agent efficiency, and overall call center performance.Compliance and Auditing: Ensuring adherence to client standards, internal policies, and regulatory requirements through audits and compliance checks.
-
QA Manager
1 week ago
Cebu City, Central Visayas, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per yearJob SummaryAre you a data-driven leader with a passion for quality and performance excellence? We're looking for a seasoned QA Manager to lead our Quality Assurance team and elevate operational standards through strategic insights and analytics. This role combines leadership, innovation, and precision—perfect for someone who thrives on driving results and...
-
QA Manager
3 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job QA Manager - Travel (Cebu) | Onsite Work Experience: 3 to 4 years experience as a QA Manager in a travel account/Telco Voice accountHas understanding of quality methodologies (Lean six sigma, Kaizen, etc)Direct client management experienceNo to retail or healthcare LOB experience Start Date: ASAP Type of Support: Voice Work Arrangement: Onsite...
-
QA Manager
20 hours ago
Cebu, Philippines TASQ Staffing Solutions Full timeStart Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: 2nd year completed/College Grad Work Experience: 3 to 4 years experience as a QA Manager in a travel account/Telco Voice accountHas understanding of quality methodologies (Lean six sigma, Kaizen, etc)Direct client...
-
QA engineer
1 week ago
Banilad, Cebu, Philippines Avense-Tech Full time ₱900,000 - ₱1,200,000 per yearJob OverviewWe are looking for a detail-oriented and client-focused QA/Project Manager (QA/PM) to join our growing team at AvenseTech. The ideal candidate will oversee software quality assurance processes, manage project timelines, and ensure clear communication between clients and the development team.This role requires someone who can perform both manual...
-
Software QA Manager
2 weeks ago
Cebu City, Philippines IONOS Full timeOverview At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right...
-
QC/QA Staff
2 weeks ago
Cebu City, Central Visayas, Philippines Anita's Home Bakeshop, Inc. Full time ₱800,000 - ₱1,200,000 per yearJob Description – QA/QC StaffPosition: QA/QC StaffDepartment: Quality Assurance / Quality ControlReports to: QA/QC ManagerJob SummaryWe are seeking a detail-oriented QA/QC Staff to join our food manufacturing team. The role is responsible for monitoring, inspecting, and testing raw materials, in-process, and finished products to ensure compliance with food...
-
BPO QA Manager
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job: QA Manager - Travel (Cebu) | Onsite Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest days: 24x7 Educational Requirement: 2nd year completed / College Graduate Work Experience: 3 to 4 years experience as a QA Manager in a travel account/Telco Voice account Has understanding of quality...
-
QA Manager
2 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job QA Manager - Travel (Cebu) | Onsite Work Experience: 3 to 4 years experience as a QA Manager in a travel account/Telco Voice accountHas understanding of quality methodologies (Lean six sigma, Kaizen, etc)Direct client management experienceNo to retail or healthcare LOB experience Start Date: ASAP Type of Support: Voice Work Arrangement: Onsite...
-
QA Manager
6 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job QA Manager - Travel (Cebu) | Onsite Work Experience: 3 to 4 years experience as a QA Manager in a travel account/Telco Voice account Has understanding of quality methodologies (Lean six sigma, Kaizen, etc) Direct client management experience No to retail or healthcare LOB experience Start Date: ASAP Type of Support : Voice Work Arrangement :...
-
BPO Travel QA Manager
6 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the Position: QA Manager - Travel (Cebu) | OnsiteStart Date: Immediate Support Type: Voice Work Setup: Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Completed second year of college or a college degree Work Experience: 3 to 4 years of experience as a QA Manager in a travel or telecommunications voice account Familiarity...
