Call Center Trainer

4 days ago

Makati City, Philippines ConnectUs Marketing Solutions Inc. Full time ₱18,000 - ₱23,000
We want you in our team

CALL CENTER TRAINER (Permanent WFH)
Starting salary: PHP 18,000 - PHP 23,000
(Please apply only if the salary offer meets your expectations)
Job Description:
  • Conduct effective training sessions for trainees.
  • Collaborate with co-trainers, managers, and other leaders.
  • Identify training needs and develop training plans based on business objectives and operational goals.
  • Evaluate the effectiveness of training materials and create an action plan for improvement.
  • Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.

Qualifications:
  • Proven experience in training/handling a team in any field.
  • Teaching experience.
  • Experience in the BPO industry is an advantage.
  • Fluent in written and verbal English.
  • Excellent interpersonal and communication skills.
  • Strong leadership, team building, organizational, and management skills.
  • Able to multitask, prioritize, and manage time efficiently.
  • Ability to analyze problems and strategize for better solutions.
  • Experience with technologies and best practices for instructional manuals and teaching platforms.
  • Strict adherence to company philosophy, mission statement, and goals.
  • Fast learner & Tech-savvy.
  • Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office).
  • Knowledgeable in using Zoom functions.

Equipment Requirement:
  • Laptop/Desktop: at least Core i3 processor and 8 GB RAM.
  • Dual screen setup.
  • Headset: any A4Tech or Jabra USB-type headset.
  • Internet connection: Wired connection minimum of 30 Mbps with back up internet.
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom.

So, why join us:
  • Permanent work-from-home.
  • Full-time and Long-term Employment.
  • Basic Salary + Government-mandated benefits, Basic HMO, leave credits, and other incentives.
  • Salary will be based on: Skills, Attitude, Performance, and Attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Training: less than a month.

WE LOOK FORWARD TO WORKING WITH YOU

About ConnectUs Marketing Solutions Inc.:

WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.

  • Call Center Trainer

    2 days ago

    Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time ₱18,000 - ₱23,000 per year

    We want you in our team CALL CENTER TRAINER (Permanent WFH)Starting salary: PHP 18,000 - PHP 23,000(Please apply only if the salary offer meets your expectations) Job Description:Conduct effective training sessions for trainees.Collaborate with co-trainers, managers, and other leaders.Identify training needs and develop training plans based on business...

  • Call Center Trainer

    4 days ago

    Batangas City A, Philippines ConnectUs Marketing Solutions Inc. Full time ₱216,000 - ₱276,000 per year

    CALL CENTER TRAINER (ON-SITE)Starting salary: PHP 18,000 to PHP 23,000(Please apply only if the salary offer meets your expectations).Job Description:Conduct effective training sessions for trainees.Collaborate with co-trainers, managers, and other leaders.Identify training needs and develop training plans based on business objectives and operational...

  • Call Center Trainer

    1 week ago

    Makati City, Philippines ConnectUs Marketing Solutions Inc. Full time ₱18,000 - ₱23,000

    We want you in our team! CALL CENTER TRAINER (Permanent WFH)Starting salary: PHP 18,000 - PHP 23,000(Please apply only if the salary offer meets your expectations)Job Description:Conduct effective training sessions for trainees.Collaborate with co-trainers, managers, and other leaders.Identify training needs and develop training plans based on business...

  • Call Center Trainer

    1 week ago

    Batangas City, Philippines ConnectUs Marketing Solutions Full time

    We want you in our team! CALL CENTER TRAINER Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for...

  • Call Center Trainer

    2 weeks ago

    Antipolo City, Calabarzon, Philippines beBeeTraining Full time ₱18,000 - ₱23,000

    Job OverviewWe are seeking a seasoned Training Professional to join our team as a Call Center Trainer.This role involves conducting effective training sessions for trainees, collaborating with co-trainers and managers, and identifying training needs to develop targeted plans.A successful candidate will have proven experience in training or handling a team,...

  • Call Center Trainer: Onsite

    7 days ago

    Batangas City, Philippines ConnectUs Marketing Solutions, Inc. Full time

    CALL CENTER TRAINER (ON-SITE) Starting salary: PHP 18,000 to PHP 23,000 (Please apply only if the salary offer meets your expectations). Job Description Conduct effective training sessions for trainees. Collaborate with co-trainers, managers, and other leaders. Identify training needs and develop training plans based on business objectives and...

  • Call Center Trainer: Onsite

    1 week ago

    Batangas City, Philippines ConnectUs Marketing Solutions Inc. Full time ₱18,000 - ₱23,000

    CALL CENTER TRAINER (ON-SITE)Starting salary: PHP 18,000 to PHP 23,000(Please apply only if the salary offer meets your expectations).Job Description:Conduct effective training sessions for trainees.Collaborate with co-trainers, managers, and other leaders.Identify training needs and develop training plans based on business objectives and operational...

  • Call Center Representative

    7 days ago

    Quezon City, Philippines JobsAvenuePH Full time

    Overview Join Alorica Philippines and be part of a dynamic team that delivers world-class customer service! As a Call Center Agent, you will handle customer inquiries, provide resolutions, and ensure a seamless customer experience. Your responsibilities include answering calls, troubleshooting issues, processing requests, and maintaining professionalism in...

  • Call Center Representative

    7 days ago

    Makati, Philippines JetSon Manpower Agency Full time

    We are looking for a results-driven Sales Specialist with expertise in the BFSI domain to join our BPO team. In this role, you will handle end-to-end sales processes for financial products and services on behalf of leading global clients. You’ll serve as a key liaison between financial institutions and their customers—building trust, educating...

  • Call Center Representative

    7 days ago

    Cebu City, Philippines JobsAvenuePH Full time

    Your responsibilities include answering calls, troubleshooting issues, processing requests, and maintaining professionalism in all interactions. No prior experience is required—we provide comprehensive training to equip you with the skills needed to succeed in the BPO industry. Apply now before our ramp season and boost your chances of becoming an SME,...