Call Center Trainer: Onsite

7 days ago

Batangas City, Philippines ConnectUs Marketing Solutions, Inc. Full time

CALL CENTER TRAINER (ON-SITE)

Starting salary: PHP 18,000 to PHP 23,000 (Please apply only if the salary offer meets your expectations).

Job Description
  • Conduct effective training sessions for trainees.
  • Collaborate with co-trainers, managers, and other leaders.
  • Identify training needs and develop training plans based on business objectives and operational goals.
  • Evaluate the effectiveness of training materials and create an action plan for improvement.
  • Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.
Qualifications
  • Proven experience in training/handling a team in any field.
  • Teaching experience.
  • Experience in the BPO industry is an advantage.
  • Fluent in written and verbal English.
  • Excellent interpersonal and communication skills.
  • Strong leadership, team building, organizational, and management skills.
  • Able to multitask, prioritize, and manage time efficiently.
  • Ability to analyze problems and strategize for better solutions.
  • Experience with technologies and best practices for instructional manuals and teaching platforms.
  • Strict adherence to company philosophy, mission statement, and goals.
  • Fast learner & Tech-savvy.
  • Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office).
  • Knowledgeable in using Zoom functions.
  • Approximately 30 mins away from the Office (P. Burgos, Batangas City), and has a mode of transportation at night within their area.
So, why join us
  • Work set-up: On-site Batangas City.
  • Full-time and Long Term Employment.
  • Basic Salary + Government-mandated benefits, Basic HMO, leave credits, and other incentives.
  • Salary will be based on: Skills, Attitude, Performance, and Attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Training: less than a month.

WE LOOK FORWARD TO WORKING WITH YOU

#J-18808-Ljbffr

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