Customer Service Associate

7 days ago

Makati City, Philippines Halcyon Marine Healthcare Systems Inc. Full time ₱18,000 - ₱20,000

Job Description:Prepares clinic facilities and equipment before operations.Resolves operational issues promptly with concerned units.Monitors patient flow and recommends process improvements.Coordinates rush and endorsed patients for timely processing.Analyzes and reports patient survey results to management.Acts as triage officer and escalates concerns when needed.Ensures all endorsed patients are tracked and received.Handles patient inquiries and concerns, coordinating resolutions.Job Qualifications:Any 4 or 2 years related degree course.With at least 1 year background in Customer Service in any industry.Good interpersonal skills, problem solving skills and resolving conflict.Self starter, multi-tasking and can work under pressure and tight schedule.Quality focus and analyzing information.Very good communication skills and documentation. About Halcyon Marine Healthcare Systems Inc.: The Halcyon is a seabird known to those who sail. They lay their eggs on the beach in the middle of winter. When the eggs are hatching the waters are still and the weather is fine.To the seafarers we serve- we wish them halcyon days, an untroubled time of peace and calm, as they journey the high seas.Since 2006 Halcyon Marine Healthcare Systems has been committed to ensuring and promoting the health and safety of the seafarer so that they may pursue long, productive and prosperous seafaring careers.Through a fully computerized and modern medical screening process; electronic records and database; health promotion and patient education; coordination and collaboration with government agencies, insurers and shipowners, Halcyon Marine Healthcare Systems has anticipated and responded to the needs, expectations and changes in the maritime industry to remain at the forefront of maritime health care of the highest standard.

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