Quality Assurance Associate
4 weeks ago
Quality Assurance Associate Salmon Group Ltd – a fast‑growing consumer fintech group founded in July 2022, headquartered in the Philippines. We’re building a 24/365 fintech business that empowers millions of Filipinos with reliable, high‑quality financial access. About the Role As a Quality Assurance Specialist, you will help drive excellence in customer experience and compliance by evaluating telesales and customer interactions. You’ll be part of the Learning & Development (L&D) team, supporting performance improvement through data insights, feedback loops, and consistent QA standards. Key Responsibilities Call Monitoring: Review a defined number of recorded telesales or client‑facing calls daily. Performance Evaluation: Assess agent performance using detailed scorecards that measure communication, accuracy, and procedural compliance. Feedback Delivery: Prepare evaluation summaries and provide structured feedback to supervisors and team leaders. Trend Analysis: Identify behavioral or process patterns, training needs, and performance improvement opportunities. Compliance & Standards: Ensure adherence to company policies, regulatory requirements, and internal best practices. Calibration: Participate in QA calibration sessions to ensure scoring consistency across teams. Reporting & Documentation: Maintain complete, confidential records of evaluations, findings, and action plans. Qualifications Experience: 2–3 + years in Quality Assurance, Call Center, or Customer Service roles, with a focus on coaching or evaluation. Analytical Mindset: Strong ability to spot trends, link data insights, and recommend solutions. Attention to Detail: High accuracy and rigor in audits and reports. Communication: Excellent English writing and speaking skills for feedback and reporting. Technical Proficiency: Familiar with call monitoring tools (e.g., 3CX, Salesforce) and data tools (Excel, Google Sheets, Power BI). Nice to Have: Experience with financial or credit products (e.g., loans, cards, deposits). Benefits Competitive salary: ₱20,000–₱25,000 monthly, role‑band dependent. Hybrid setup: At least 2 days /week onsite (BGC or Cybergate, Ortigas). HMO coverage: Maxicare with ₱250K MBL and 2 free dependents. Leave benefits: 22 VL + 15 SL + 10 bereavement (accrued monthly, usable from day 1). Fast‑track growth: Promotion based purely on merit and performance. International exposure: Opportunities to collaborate or grow regionally. Modern offices: New spaces in BGC and Mandaluyong. Health, wellness, and engagement programs. Employment Details Seniority level: Associate Employment type: Full‑time Job function: Quality Assurance How to Apply Send your resume and cover letter to Referrals increase your chances of interviewing by 2x. #J-18808-Ljbffr
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Quality Assurance Specialist
3 weeks ago
, Metro Manila, Philippines Libanet KSA Full timeJoin to apply for the Quality Assurance Specialist role at Libanet KSA LIBANET KSA has been a leader in the Airport and Aircraft Service Industry since 1997, delivering Ground Handling support to over 16 airports across the MENA region. Servicing more than 12,000 aircraft monthly, the company also operates a robust facilities management (FM) division. While...
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Clinical Quality Assurance Specialist
4 weeks ago
, Metro Manila, Philippines R1 RCM Full timeClinical Quality Assurance Specialist R1 RCM National Capital Region, Philippines As a Multi‑Specialty Quality Reviewer, you will be responsible for conducting internal quality reviews across different medical coding specialties to assess coder performance and coding accuracy. This role focuses on identifying areas for improvement, enhancing coding...
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Quality Assurance Specialist
3 weeks ago
, Metro Manila, Philippines Salmon Group Ltd Full timeSalmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was founded by three Co-founders who built...
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quality assurance head
3 days ago
Rosario, Metro Manila, Philippines NEWLY EVER RISE ELECTRONICS PHIL. BRANCH Full timeOversees the quality assurance processes for power supply products.Develop and implement quality assurance strategies to ensure power supply products meet customer requirement.Lead and mentor quality assurance team to enhance product quality and efficiency.Engage and acts on decision activities, evaluates, implements and monitors them upon execution.
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Software Quality Assurance Specialist
4 weeks ago
Manila, Philippines Shoppable Business Full timeJoin to apply for the Software Quality Assurance Specialist role at Shoppable Business About The Job The Software Quality Assurance Specialist is responsible for performing quality assurance audits and ensures product integrity. The QA Specialist controls, monitors, and proposes measures to correct or improve the final products and processes to meet...
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Audit Quality Assurance Manager
3 weeks ago
, Metro Manila, Philippines GCash Full timeJoin to apply for the Audit Quality Assurance Manager (ORC) role at GCash Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! QUALIFICATIONS (Minimum requirements in terms...
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Senior Quality Assurance Engineer
3 weeks ago
, Metro Manila, Philippines QualityKiosk Technologies Full timeJob Title Senior Quality Assurance Engineer – Internet Banking, Mobile Banking, Cards, and Payment Systems Location Manila, National Capital Region, Philippines Experience 3–6 Years Job Purpose To ensure the quality and reliability of digital banking channels by designing, executing, and validating test cases for Internet Banking, Mobile Banking, Cards,...
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Quality Assurance Pharmacist
4 days ago
Eastwood, Metro Manila, Philippines Medford Rx Solutions, Inc. (MedExpress Drugstore) Full time ₱900,000 - ₱1,200,000 per yearAbout the role As a Quality Assurance Pharmacist at Medford Rx Solutions, Inc. (MedExpress Drugstore), you will play a crucial role in ensuring the highest standards of pharmaceutical care and patient safety. In this full-time, on-site position, you will be responsible for overseeing the quality control processes within our Eastwood, Quezon City metro...
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Section Head I, Quality Assurance
6 days ago
, Metro Manila, Philippines Norwegian Maritime Foundation of the Phils. Inc. Full timeJob Qualification: Bachelor Degree of Engineering or any 4 years course with 3 years experience in Auditing Completed the lead auditing course (certified lead auditor) Good knowledge and skills in management systems like quality systems (ISO 9001:2015, Data privacy Act of 2012, ISO 14001 Environmental Management System (EMS)) With strong communication skills...
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Quality Assurance Analyst
3 days ago
Philippines SMDigital Full time ₱15,000 - ₱40,000 per yearThe Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers' experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers.Responsibilities:QA Specialist Analyst will...