Quality Assurance Associate
5 days ago
Quality Assurance Associate Salmon Group Ltd – a fast‑growing consumer fintech group founded in July 2022, headquartered in the Philippines. We’re building a 24/365 fintech business that empowers millions of Filipinos with reliable, high‑quality financial access. About the Role As a Quality Assurance Specialist, you will help drive excellence in customer experience and compliance by evaluating telesales and customer interactions. You’ll be part of the Learning & Development (L&D) team, supporting performance improvement through data insights, feedback loops, and consistent QA standards. Key Responsibilities Call Monitoring: Review a defined number of recorded telesales or client‑facing calls daily. Performance Evaluation: Assess agent performance using detailed scorecards that measure communication, accuracy, and procedural compliance. Feedback Delivery: Prepare evaluation summaries and provide structured feedback to supervisors and team leaders. Trend Analysis: Identify behavioral or process patterns, training needs, and performance improvement opportunities. Compliance & Standards: Ensure adherence to company policies, regulatory requirements, and internal best practices. Calibration: Participate in QA calibration sessions to ensure scoring consistency across teams. Reporting & Documentation: Maintain complete, confidential records of evaluations, findings, and action plans. Qualifications Experience: 2–3 + years in Quality Assurance, Call Center, or Customer Service roles, with a focus on coaching or evaluation. Analytical Mindset: Strong ability to spot trends, link data insights, and recommend solutions. Attention to Detail: High accuracy and rigor in audits and reports. Communication: Excellent English writing and speaking skills for feedback and reporting. Technical Proficiency: Familiar with call monitoring tools (e.g., 3CX, Salesforce) and data tools (Excel, Google Sheets, Power BI). Nice to Have: Experience with financial or credit products (e.g., loans, cards, deposits). Benefits Competitive salary: ₱20,000–₱25,000 monthly, role‑band dependent. Hybrid setup: At least 2 days /week onsite (BGC or Cybergate, Ortigas). HMO coverage: Maxicare with ₱250K MBL and 2 free dependents. Leave benefits: 22 VL + 15 SL + 10 bereavement (accrued monthly, usable from day 1). Fast‑track growth: Promotion based purely on merit and performance. International exposure: Opportunities to collaborate or grow regionally. Modern offices: New spaces in BGC and Mandaluyong. Health, wellness, and engagement programs. Employment Details Seniority level: Associate Employment type: Full‑time Job function: Quality Assurance How to Apply Send your resume and cover letter to Referrals increase your chances of interviewing by 2x. #J-18808-Ljbffr
-
Quality Assurance Lead
4 weeks ago
, Metro Manila, Philippines Monee Full timeQuality Assurance Lead Monee National Capital Region, Philippines The primary function of a KYC Quality Analyst Lead is to ensure that the organization's KYC processes and procedures are compliant with regulatory requirements and industry standards. The focus is on reviewing, assessing, and improving the quality and accuracy of customer information and...
-
Supervisor, Quality Assurance
2 weeks ago
, Metro Manila, Philippines Conduent Full timeJoin to apply for the Supervisor, Quality Assurance role at Conduent Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally...
-
Software Quality Assurance Specialist
1 week ago
, Metro Manila, Philippines ABSI Full timeOperations Specialist at Asticom Group of Companies Job Summary: The Software Quality Assurance Specialist is responsible for ensuring that all software products and systems meet company quality standards and client requirements. This role involves planning, designing, and executing test strategies, identifying defects, and working closely with developers...
-
Quality Assurance Analyst, Associate
3 weeks ago
Manila, Philippines Infor Full timeInfor Manila, National Capital Region, Philippines Job Overview Join to apply for the Quality Assurance Analyst, Associate role at Infor . The Associate QA Analyst will be an integral part of the Cloud suite product development at Infor and will be responsible for ensuring the quality and reliability of the product. Responsibilities Develop comprehensive...
-
Clinical Quality Assurance Specialist
7 days ago
, Metro Manila, Philippines R1 RCM Full timeClinical Quality Assurance Specialist R1 RCM National Capital Region, Philippines As a Multi‑Specialty Quality Reviewer, you will be responsible for conducting internal quality reviews across different medical coding specialties to assess coder performance and coding accuracy. This role focuses on identifying areas for improvement, enhancing coding...
-
Quality Assurance Analyst
3 weeks ago
, Metro Manila, Philippines AS White Global Full timeQuality Assurance Analyst (Registered Nurse) 2 days ago Be among the first 25 applicants Direct message the job poster from AS White Global Talent Acquisition Lead | AS White Global | Connecting Opportunities to Global Talents | Asia Pacific THE OPPORTUNITY Our client, a leading organization in the healthcare services sector, is hiring Quality Assurance...
-
Supervisor Quality Assurance
2 weeks ago
, Metro Manila, Philippines Dexcom Full timeThe Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Clinical Quality Assurance Staff
1 week ago
, Negros Occidental, Philippines Assure Quality Services, Inc. Full timeThe Clinical Quality Assurance Staff is responsible for ensuring that all clinical operations, documentation, and services comply with internal standards, government regulations, and accreditation requirements. The role involves monitoring, auditing, and supporting clinical teams to maintain high-quality patient care and continuous improvement in processes....
-
Quality Assurance Administrator 20O25
3 weeks ago
, Metro Manila, Philippines TALENTMATE Full timeOverview The Quality Assurance Administrator is a pivotal role dedicated to maintaining and improving the quality standards in an organization. This position involves overseeing the processes that ensure the products or services meet the company's established quality benchmarks. The role requires conducting audits, identifying issues, and recommending...
-
Quality Assurance Analyst
3 weeks ago
, Metro Manila, Philippines Five9 Full timeOverview Join to apply for the Quality Assurance Analyst role at Five9 Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...