
Workflow Automation Specialist
6 days ago
Job Description:
As a Workflow Automation Expert, you will play a crucial role in optimizing our business processes by designing, building, and maintaining automations that address key growth bottlenecks. You will work closely with our team to identify areas for improvement and develop creative solutions using n8n (plus Python/JavaScript) to automate manual, error-prone tasks.
Key Responsibilities:
- Map pain points – Conduct thorough interviews with team members across marketing, operations, customer experience, and product to identify high-impact, high-effort processes ripe for automation.
- Ship automations fast – Design, build, test, and deploy n8n workflows (and occasional custom scripts) for use cases like influencer sourcing, automated reporting dashboards, and an internal knowledge bot.
- Integrate tools – Connect Shopify, Amazon SP-API, Google Sheets, Slack, Airtable, Klaviyo, etc. using APIs and webhooks.
- Monitor & iterate – Set up logging, alerting, and SLA checks; refine flows based on usage data and stakeholder feedback.
- Document & train – Create concise SOPs and Loom walkthroughs so non-technical teammates can self-serve.
- Track ROI – Quantify hours saved, cost reductions, and incremental revenue driven by each automation.
Requirements:
- Experience in e-commerce, direct-to-consumer, or Amazon marketplace tooling.
- Experience building workflow automations (n8n required; Zapier/Make.com plus).
- Proficiency in JavaScript or Python for custom nodes, API wrappers, and data transforms.
- Solid grasp of REST APIs, OAuth, and webhook patterns.
- Strong English communication skills; able to translate business requirements into technical specs.
- Self-starter mindset, bias for action, comfortable working asynchronously with 2-4 hour overlap to Pacific Time.
Nice-to-haves:
- Familiarity with vector databases, LangChain/LlamaIndex, and RAG pipelines.
- Basic SQL and data-viz (Metabase, Looker, Supabase).
- Knowledge of prompt engineering and LLM orchestration.
First-90-Day Outcomes:
- Eliminate 150+ hours of manual work, delivering immediate ROI and boosting team morale.
- Create at least 3 high-impact automations to demonstrate execution velocity and value creation.
- Achieve an internal NPS ("automation satisfaction") of ≥ 8/10 — indicating strong quality and satisfaction from internal users.
- Create playbooks for 100% of automations to ensure scalability and efficient knowledge transfer.
Our Culture:
- WE THINK BIG: We have a forward-thinking, growth mindset and always consider the big picture in our decisions.
- PROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to make data-informed decisions.
- WE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to achieve goals.
- OPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparency.
- CONTINUOUS LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the table.
- PASSIONATE ABOUT WHAT WE DO: We strive to motivate and empower each other to contribute to a positive team culture.
Company Benefits:
- Medical and dental benefits after 6 months of tenure.
- Paid Time Off (PTO) for all full-time team members.
- High growth trajectory with quarterly/annual reviews.
- Quarterly Internet Reimbursement.
- Gym membership credit – your physical and mental health is super important.
- Work from anywhere - this is a remote opportunity.
- Annual Team Bonding Event.
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