Digital Engagement Expert

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeConsumer Full time ₱900,000 - ₱1,200,000
Job Overview

The Hershey Company is seeking a Consumer Engagement Specialist to be the voice of consumers across digital formats. The role will execute the day-to-day tone of voice for multiple brands in response to consumer comments/inquiries received via email through our Contact Us site, www.askhershey.com.

Key Responsibilities
  • Written Consumer Engagement: Respond promptly to consumer product/company concerns and inquiries, following SLAs and pre-defined best practices for consumer engagement.
  • Consumer Relations Operations Support: Assist the Global Consumer Relations Team with ad-hoc assignments to support other traditional consumer engagement operational requirements.
Required Skills and Qualifications
  • Bachelor's Degree in Communications, PR, English, Marketing or related field
  • Excellent writing, editing, and communication skills
  • Experience engaging with consumers
  • Ability to adapt and differentiate between various brand voices/tones/personalities
  • Independent self-starter
  • Ability to prioritize work
  • Detail-oriented
  • Great team player and communicator
Additional Requirements
  • Must have at least 1 to 2 years of related experience
  • Excellent Written/Verbal English Skills
  • Amenable to a shifting schedule of morning shift from 9AM to 6PM

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