Data-Driven Support Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeAdministrative Full time ₱500,000 - ₱800,000

We're seeking a skilled Zendesk Administrator & AI Specialist to oversee workflows, queue management and collaborate with cross-functional teams to enhance customer support operations.

Key Responsibilities:
  • Zendesk Certified Administrator
  • Expertise in automation, triggers, and queue management
  • Experience with AI setup and integrations
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Proficiency in reporting and presentation creation
  • Ability to document workflows and suggest process improvements
About Us:

We're a dynamic e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. We focus on data-driven strategies to scale our businesses. Our culture values collaboration, innovation, and continuous learning, providing opportunities for personal and professional growth.

We offer a remote-first approach, allowing you to work from anywhere with a diverse and talented team worldwide. You'll have the chance to contribute to improving customer support operations while working with world-class talents in a data-driven environment.

We foster a culture of diversity, equity, and inclusion, offering a safe space for everyone to grow professionally and personally.

What We Offer:
  • Growth and development opportunities
  • A comprehensive benefits package including remote work, learning subsidies, and more
  • An open-door policy encouraging new ideas and initiatives
  • Regular feedback and performance evaluations

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