Customer Experience Coordinator

6 days ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱2,880 - ₱4,320
Job Title: Customer Experience Coordinator

We are seeking a highly detail-oriented professional to coordinate customer experiences in the logistics and fleet industry.

Key Responsibilities:
  • Handle inbound and outbound phone calls with professionalism, addressing client inquiries and providing support.
  • Manage leads in CRM by updating statuses, tagging appropriately, and sending email campaigns or follow-ups based on client stage.
  • Draft and send timely, professional email responses to clients and leads.
  • Track and nurture leads through the pipeline, ensuring no opportunities are missed.
  • Conduct research on vehicles, fleets, and industry-related information to support client needs and business operations.
  • Maintain accurate records and provide updates on lead activity, customer interactions, and pipeline progress.
Required Skills and Qualifications:
  • Experience in customer service, sales coordination, or CRM management.
  • Strong knowledge or familiarity with CRM systems (highly preferred).
  • Excellent communication skills (phone and email) with a customer-first attitude.
  • Strong organizational and multitasking skills.
  • Ability to research, analyze, and present information clearly.
  • Highly detail-oriented with strong follow-up skills.
  • Tech-savvy and comfortable working with online tools, email automation, and reporting systems.

This is a full-time role that requires a proactive, organized individual who can handle both customer-facing tasks and back-end research to support our fleet operations.

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