Customer Experience Coordinator I

4 days ago

Cebu City, Central Visayas, Philippines Dover Corporation Full time ₱800,000 - ₱1,200,000 per year
Customer Experience Coordinator I

Location:
Cebu City, 07, PH

Work Arrangement: Hybrid

POSITION TITLE: Coordinator, Customer Experience

REPORTING TO: Team Lead, Customer Experience

LOCATION: Cebu, Philippines

Summary Description: The Coordinator, Customer Experience is the front-line point of contact of our customers who needs to get a quote, order some parts and follow up on an order. He/She provides the best support by researching the issue and providing the best solution possible for our customers. He/She will coordinate with other departments to ensure that customer's issues or problems are being taken care of. He/She should be able to "wow" our customers through timely, efficient and humane responses to our customers.

Job Description

I. Strategic Management

a. Present ideas and solutions to help improve performance, domain processes and company policies.

II. People Management

a. Participate in Team and Company activities such as townhalls, team huddles and updates.

b. Interact with teammates and share inputs in creative problem solving projects and action plans.

III. Technical/Functional Management

a. Respond and resolve customer queries through tickets and phone calls.

b. Research information and resolution for customer issues and inquiries.

c. Process quotes and orders of customers.

d. Coordinates with other departments of Dover Food Retail such as shipping, engineering, technical support and etc. to resolve customer's issues.

e. Communicate and recommend observable patterns, customer behaviors, pain points and bottlenecks to Team Lead.

Qualifications and Educational Requirements:

  • Bachelor's Degree is required for this position.

  • 3 Years experience in the BPO or Shared Services industry.

  • 3 Years experience in handling customers whether it is through calls or emails. Preferred Skills

  • Technical Skills

o Basic knowledge of Microsoft Programs

o Basic knowledge or experience in Salesforce and InContact (CRM) is preferred.

o Knowledge in ERP Systems such as AS400, Visual, SyteLine, Oracle is a plus.

  • Communication Skills

o Good English Communication Skills in oral and written communication.

o Above average comprehension skills

o Negotiation skills is a plus.

  • Problem Solving Skills

o Attention to details

o Knows how to conduct research

  • Decision Making Skills

  • Customer Service Skills

COMPANY OVERVIEW

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove, Illinois, Suzhou, China, and Cebu, Philippines. DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation delivers innovative equipment and components, specialty systems, and support services through four major operating segments: Engineered Products, Fueling Solutions, Image & Identification, Refrigeration & Food Equipment, and Pumps & Solutions. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

Job Segment: Technical Support, BPO, Engineer, Mid-Range, Technology, Research, Operations, Engineering

  • Project Manager I

    2 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱900,000 - ₱1,200,000 per year

    OverviewThe Project Manager I (Engagement Coordinator) is responsible for overseeing the successful deployment of RealPage products. The PM I partners with each assigned customer to understand their desired implementation timeline then creates a deployment schedule to meet that timeline. The PM I works with each Implementation resource assigned to the...

  • Customer Service Coordinator 1

    1 week ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱400,000 - ₱600,000 per year

    Job DescriptionI. Strategic Managementa. Present ideas and solutions to help improve performance, domain processes and company policies.II. People Managementa. Participate in Team and Company activities such as townhalls, team huddles and updates.b. Interact with teammates and share inputs in creative problem solving projects and action plans.III....

  • Accounting & Leasing Coordinator I - Printers & Copiers (Remote)

    2 days ago

    Cebu City, Central Visayas, Philippines STAFFVIRTUAL Full time ₱300,000 - ₱450,000 per year

    Job Title: Leasing Coordinator IAbout the Client: Our client is a long-standing company that provides technology solutions to businesses across the U.S. They focus on making tech easier to manage by offering reliable support and practical services tailored to each client's needs. With decades of experience and a strong team of experts, they've built a...

  • Customer Experience Associate II

    2 days ago

    Cebu City, Central Visayas, Philippines Genfinity Full time ₱250,000 - ₱450,000 per year

    Customer Experience Associate IIThe Customer Experience Associate II is responsible for answering phone inquiries pertaining to workers compensation claims from multi-state medical providers. An understanding of company computer systems, StrataWare, CompIQ and Call Track, is required to answer, return and manage calls. The primary function of the Provider...

  • Customer Support/Ops Coordinator I

    17 hours ago

    Iloilo City, Western Visayas, Philippines Remitly Full time ₱250,000 - ₱400,000 per year

    Job Responsibilities:Tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through RightNow tool.In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the CSR I develops and maintains...

  • No BPO Experience Needed| Customer Service At CEBU

    1 week ago

    Cebu City, Central Visayas, Philippines TTEC Full time ₱24,300 - ₱27,300 per year

    RequirementsAt least 1 year(s) of working experience in the related field is required for this position.Candidate must possess at least a High School Diploma on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.Required skill(s): customer service.Required language(s): English.ResponsibilitiesYour potential has a place here...

  • Implement Specialist I

    2 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱250,000 - ₱500,000 per year

    OverviewAn Implementation Specialist I is accountable for setting up new clients, client properties and client property accounts for payments & insurance. The position also assists with the daily processing of customer maintenance requests. Accountable to ensure that the clients' payment & insurance system is setup properly and meet client expectations. An...

  • Implementation Specialist I

    4 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱400,000 - ₱1,200,000 per year

    OverviewAnImplementation Specialist Iis accountable for setting up new clients, client properties and client property accounts for payments & insurance. The position also assists with the daily processing of customer maintenance requests. Accountable to ensure that the clients' payment & insurance system is setup properly and meet client expectations. An...

  • Implementation Specialist I

    2 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱250,000 - ₱500,000 per year

    OverviewAn Implementation Specialist I is accountable for setting up new clients, client properties and client property accounts for payments & insurance. The position also assists with the daily processing of customer maintenance requests. Accountable to ensure that the clients' payment & insurance system is setup properly and meet client expectations. An...

  • Healthcare Account I Customer Service Representative I Open for FRESHERS

    4 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱17,000 - ₱27,000 per year

    HEALTHCARE ACCOUNT I NO EXPERIENCE NEEDEDCEBU IT PARKOffer: Up to 17,000-27,000 Salary package + 20%Night DifferentialQualifications:College Graduate with or without experienceGrad/2years college grad. No experience needed. WITH OR WITHOUT EXPERIENCE, CAN APPLY. Must be willing to apply on-siteInterested? Message me "Healthcare" for a faster process.Job...