Head of Cloud and Network Services
6 days ago
AIA (Web) is a leading provider of innovative healthcare solutions, serving millions of members nationwide. With a strong commitment to quality and customer satisfaction, we strive to deliver exceptional services that meet the evolving needs of our customers.
Job Summary
We are seeking an experienced IT Operations and Infrastructure Head to lead our cloud, network, and technology operations teams. As a key member of our IT leadership team, you will be responsible for ensuring the availability and reliability of our systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity.
Key Responsibilities
- Lead a team of IT professionals in infrastructure and operations to ensure that they are meeting their goals and objectives and ensures regular upskilling to keep with updates in technology.
- Oversees MediCard's daily technology operations ensuring that systems and networks are running smoothly.
- Develops and implements policies, procedures, and processes to improve technology operations and increase efficiency and productivity leveraging IT service management best practices.
- Manages technology vendors and service providers to ensure that the Company's technology needs are met.
- Evaluates and implements new technologies and systems that improve IT infrastructure and support MediCard's business goals.
Requirements
The ideal candidate will have:
- Critical thinking and decision-making skills.
- Proficient in finding creative solutions to complex problems.
- Ability to collaborate within and across teams.
- Stakeholder management.
- Project and process management.
Benefits
We offer a range of benefits that support your professional growth and well-being, including opportunities for training and development, flexible work arrangements, and a supportive work environment.
Additional Information
Reports to: Head of IT
Leads the following teams/roles: Service Desk, Network Management, Technical Support, Server Engineers.
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