Customer Experience Ambassador

24 hours ago

Paranaque City, Calabarzon, Philippines beBeeRelationship Full time ₱1,500,000 - ₱2,500,000
Job Description

We are seeking a skilled professional to join our team as a Client Relationship Manager. This is an excellent opportunity for someone who enjoys building strong relationships and ensuring customer satisfaction.

Responsibilities:

  • New Customer Onboarding
    • Develop and implement a seamless onboarding process for new clients.
    • Ensure all relevant data, including KYC and customer profiles, is prepared for kick-off.
    • Manage client expectations and create work plans with customers, including milestones and target dates for projects.
  • Client Success Management
    • Build and maintain strong relationships with clients through regular communication and support.
    • Identify and manage risks and gaps, applying action plans for corrective actions and notifying relevant stakeholders.
    • Track project plan targets and milestones.
    • Identify potential customer business growth opportunities and suggest additional services.
    • Coordinate relevant training for VAs supporting customers if knowledge gaps are identified.
    • Organize customer surveys and health check meetings.
    • Handle customer complaints and lead the core team to resolve problems.
    • Manage holiday greetings, promotions, and course communications for clients.
  • Client Requests & Support
    • Provide timely and effective support to clients regarding their requests or issues.
    • Coordinate changes in schedule or hours as requested by clients.
Key Qualifications
  • College Graduate, preferred
  • Must be fluent in English (speaking and in writing).
  • Must have at least a minimum of 1-2 years work experience in a Client Facing role via Chat, Email, and Calls.
  • Strong problem-solving skills and ability to multitask.
  • Excellent time-management skills.
Benefits

This role offers the opportunity to work in a dynamic environment, build strong relationships with clients, and grow professionally.

Requirements:

  • Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent.
  • RAM: 8 GB and above
  • Storage: 112 GB
  • Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)

The use of mobile phones or tablets is not accepted for this role.

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