Help Desk Specialist

3 days ago

Cebu City, Central Visayas, Philippines beBeeCommunication Full time $40,000 - $80,000
Job Overview

Your mission is to assist businesses in achieving success with innovative cloud communication and IT solutions.

This role involves being part of our Frontline Services Team, responsible for providing top-notch customer service in response to inbound inquiries.

  • First line support for reported incidents
  • Single point of contact for customers and vendors, handling routine and non-routine incidents, problems, and requests
  • Investigate and resolve customer inquiries using own initiative including network and Internet related issues, hardware returns, and correspondence via email
Key Responsibilities
  • Respond to inbound customer inquiries via phone, email, and chat
  • Maintain a high level of customer satisfaction through effective problem-solving and communication
  • Close tickets in a timely and efficient manner
  • Communicate with vendors to troubleshoot and resolve technical issues
  • Document and track technical issues and resolutions in a centralized database
Why Our Organization?

We are a fast-paced technology company that values everyone's contribution to our customers' success. We empower people to achieve their goals and provide opportunities for continuing education.

About Us

We are a team of seasoned engineers and strategists who excel in solving complex puzzles. With over a decade of experience in the IT industry, we deliver innovative full-stack technology services and communication solutions.


Required Skills and Qualifications

Technical Skills: Proficiency in first line incident management, problem-solving, and technical issue resolution.

Soft Skills: Excellent communication and interpersonal skills, ability to work in a team environment.

Educational Background: Relevant degree in computer science, information technology, or related field.

Benefits

We offer a dynamic and challenging work environment, opportunities for career growth and professional development, and a competitive compensation package.

Others

We are committed to diversity and inclusion, and we welcome applications from qualified candidates from diverse backgrounds.

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