Administrative Coordinator

6 days ago

Sorsogon, Bicol, Philippines beBeeOrder Full time ₱600,000 - ₱800,000
Customer Service Specialist

This is a remote customer service role with a focus on order processing and client relations for the Custom Apparel Division.

The ideal candidate will have 3-5 years of administrative or customer service experience, strong attention to detail, and excellent written and verbal communication skills in English.

Key Responsibilities:

  • Process repeat orders for existing clients using Xero and supplier websites.
  • Calculate pricing using established markup matrices based on order quantities.
  • Liaise with clients regarding quotes and order specifications.
  • Coordinate with graphic design team for mockups and visual presentations.
  • Place orders with suppliers through provided online portals.
  • Manage order documentation through Google Docs systems.
  • Create and send invoices to clients.
  • Recommend appropriate embellishment techniques (screen printing vs. embroidery) based on client needs.
  • Track and process orders through internal systems for embroidery and screen printing departments.
  • Communicate with office team via video link for questions and guidance.

Scope:

  • Reports directly to the Australian office team.
  • Handles existing customer accounts and repeat orders.
  • Works with established pricing matrices and systems.
  • Undergoes a three-month training period to achieve full competency.
  • Regular interaction with the Australian office via permanent video link.
  • No proactive sales responsibilities.
  • Primary focus on order processing and customer service.

Requirements:

  • 3-5 years of administrative or customer service experience.
  • Strong attention to detail and ability to follow established processes.
  • Excellent written and verbal communication skills in English.
  • Proficiency with Xero accounting software.
  • Experience with Google Workspace (particularly Google Docs).
  • Ability to work independently while maintaining clear communication with the team.
  • Strong organizational skills and ability to manage multiple orders simultaneously.
  • Basic understanding of pricing and markup calculations.

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