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Digital Banking Operations Specialist
2 weeks ago
We are seeking an experienced Operations Associate to join our team in a role that involves daily back-office tasks of products under Payments.
- The ideal candidate will be responsible for the accurate daily reconciliation and settlement of assigned products.
- They will also be in charge of daily monitoring and processing of all tickets/concerns assigned to the Operations Team within the Service Level Agreement (SLA).
- Monitoring and managing business partner's performance according to SLA; immediate escalation of problems and other concerns to OPS Lead and external partners.
- Assist in steering process improvement and implementation that will drive the business forward and improve customer experience.
- Collaborating with internal cross-functional teams (Customer Service, Complaints, Product, IT, Policy, Legal, Finance, etc.) and maintaining good business relationships with external partners to ensure timely resolution and delivery of excellent customer experience.
- Support the Operations Lead in daily operational requirements.
- Perform all other support duties as may be required from time to time.
Requirements
- Bachelor's degree in accountancy or other related courses.
- Relevant experience in payments/funds in digital finance products are preferred.
- Considerable knowledge of reconciliation, operation functions, systems, policies, and procedures related to digital/bank products.
- Background in Reconciliation, Settlement, and Transaction issue management are preferred.
- Well-developed customer relations skills.
- Preferably with partner relations background.
- Familiarity with bank products, processes, and jargon.
- Good interpersonal, verbal, and written communication skills.
- Willingness to work on special weekends and holidays.
- Attention to detail and analytical thinking.
This is an exciting opportunity for a motivated and detail-oriented individual to join our team and contribute to the growth and success of our organization.
You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results and making a meaningful impact.
In this role, you will be responsible for ensuring the smooth operation of our products and services, which includes:
- Daily reconciliation and settlement of assigned products.
- Monitoring and processing of all tickets/concerns assigned to the Operations Team within the SLA.
- Collaborating with internal cross-functional teams and maintaining good business relationships with external partners.
What We Offer
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The opportunity to work with a talented team of professionals.
