Digital Banking Specialist

6 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱1,000,000
About Vivid

Vivid Money is a mobile banking app that combines daily money needs in one app.

We are a fast-growing company striving for talent to achieve full potential, providing tools to learn and develop within our team.

We encourage challenging the status quo, bringing ideas and opinions, and making mistakes to learn from them.

  • Answer customer requests via chat and email, helping and guiding customers through the app for the best user experience in English.
  • Be our customers' voice by sharing feedback and reporting issues.
  • Collaborate with different teams and have direct impact to improve our product.
  • Represent Vivid Money and build trustful relationships with our customers.

The ideal candidate has demonstrated expertise in customer support or service, preferably in banking or financial services industry, dealing with SMEs.

This role requires exceptional problem-solving and decision-making skills, good observational skills for process and product improvement, outstanding interpersonal and communication skills in English, and ability to manage multiple tasks under pressure.

This position involves working with SME banking products, services, and processes within the CEST time zone, committing to 40 hours per week.

Requirements:

Key Skills: Problem-solving, Decision-making, Observational skills, Interpersonal skills, Communication skills.

Preferred Qualifications: Customer support or service, Banking or financial services industry, SMEs.

Benefits: Opportunity to grow with a fast-growing company, Collaborative work environment, Direct impact on product improvement.

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