Customer Experience Representative

2 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

Company Overview


Established in the Philippines for over 30 years, our company is a leading banking and financial services provider in Asia. With a strong presence in the region, we strive to deliver exceptional customer experiences.

Job Summary


We are seeking a skilled Customer Experience Representative to join our team. As a key member of our customer service department, you will be responsible for ensuring first call resolution and providing personalized banking solutions to meet customer needs.

Key Responsibilities


* Utilize available tools and resources to consistently resolve customer inquiries* Introduce and promote digital banking solutions to meet customer needs* Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach* Manage customer feedback and inquiries effectively* Oversee all aspects of client accounts, providing banking services like loans or credit cards, and advising investment opportunities

Requirements


* At least 2 years of experience as a Customer Service Specialist* Prior experience working in a BPO company is an advantage* Ability to attend face-to-face interviews upon request* Willingness to undergo on-site training

Benefits


As a valued member of our team, you can expect* Competitive salary* Opportunities for career growth and development* Collaborative and dynamic work environment* Hybrid work setup after training

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