Customer Experience Representative

1 day ago


Quezon City, National Capital Region, Philippines Neks Job Philippines Full time

We are looking for a highly skilled and customer-focused Customer Experience Representative to join our team at Neksjob. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences that meet and exceed our clients' expectations.

About the Role:

  • To provide excellent customer service through various communication channels including phone, email, and live chat.
  • To respond promptly and professionally to customer inquiries, concerns, and feedback.
  • To troubleshoot and resolve customer complaints in a timely and effective manner.
  • To work collaboratively with cross-functional teams to ensure seamless customer experience.

Requirements:

  • Bachelor's degree or equivalent.
  • At least 6 months of international voice experience.
  • Excellent English communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent problem-solving, customer service, and multitasking skills.

About Us:

Neksjob is a leading provider of innovative solutions that enable businesses to deliver exceptional customer experiences. We are committed to helping our clients build strong relationships with their customers and drive long-term growth and success.

Why Join Us?

  • Paid training and development opportunities.
  • Competitive salary and benefits package.
  • Monthly performance incentives.


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