Technical Support Specialist

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Job Overview

MCI is a leading business process outsourcing company that delivers tailored solutions to meet client needs. We're seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for various clients across industries.

  • You'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Key Responsibilities

  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.

Required Skills and Qualifications

  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Strong troubleshooting and follow-up skills.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits

  • HMO Coverage plus a dependent; Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage.
  • Dental coverage; In-house dental assistance worth ₱5,000.
  • Free meals during training.
  • Career growth and learning; Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and workplace safety measures.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Social engagement and recognition.

Physical Requirements

This job operates in a professional office environment and requires the ability to sit/stand for long periods while using a computer and headset.

Occasional movement, lifting up to forty (40) pounds, and other standard office tasks may be required.

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