Technical Support Specialist

2 weeks ago

Porac, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Job Overview

We are seeking skilled technical support specialists to provide assistance and troubleshooting services to clients across various industries.

This role requires the ability to diagnose and resolve hardware, software, and network issues efficiently.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot issues using analytical skills and knowledge of technology
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in a system
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous experience in call centers is beneficial
  • Strong command of the English language
  • Typing speed of 20+ WPM

MCI offers competitive benefits packages, including health insurance and dental assistance.

We value our employees' well-being and offer opportunities for professional growth and development.

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