Technical Support Specialist

2 weeks ago

Porac, Philippines beBeeSupport Full time $50,000 - $60,000
IT Support Specialist Role Overview

This IT support specialist role is designed to provide technical assistance and support to employees across various departments. The position requires a strong understanding of computer systems, networking protocols, and software applications.

Key Responsibilities:
  • Provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes.
  • Work closely with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Collaborate with the global IT team to resolve complex issues and contribute to projects with a "Global First" mindset.
  • Author and maintain technical documentation and knowledge base articles to be shared across the company.
Requirements:
  • A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems.
  • 3+ years of experience in computer-related technical support.
  • Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems.
  • Basic understanding of networking skills including TCP/IP and routing.
  • Familiarity with virtualization technologies such as VMware, Hyper-V, EC2.
  • Experience with Single Sign On (SSO) platforms such as Okta.
  • Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack.
  • Knowledge and demonstrated use of AI tools to enhance productivity and problem-solving.
  • Basic knowledge of cybersecurity principles.
  • Experience with scripting and automation for system tasks is a plus.
  • Demonstrated ability to manage and prioritize tasks in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a focus on building productive working relationships.
  • Flexibility to work in time zones outside of local business hours.
Benefits:
  • Remote First Culture
  • Health Care Coverage*
  • Education Reimbursement*
  • Competitive Paid Time Off
  • 4 Self-Care Days per year
  • National Holidays*
  • Charitable contribution match*
  • Monthly Wellness or Home Office Reimbursement/*
  • Access to Modern Health (mental health platform)
  • Retirement Plan with match/contribution*
Additional Information:

We recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team.

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