Support Coordinator

3 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time $1,100 - $1,500
Job Title:

A Support Specialist will be responsible for coordinating all aspects of vendor and homeowner follow up to ensure timely and continual progress on every maintenance request.

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Main Responsibilities:
  • Follow-up with vendors, managers, and homeowners via tickets, phone calls, and emails to resolve any issues promptly.
  • Escalate work orders to senior managers if necessary for additional information or status updates.
  • Handle difficult conversations with homeowners or vendors and de-escalate the situation as needed.
  • Prioritize and review work orders in detail to identify and rectify any mistakes and ensure the correct procedures are followed.
  • Run work order reports to monitor progress and identify areas for improvement.
  • Process incoming email work order updates from managers, vendors, and homeowners.
  • Assist with ongoing maintenance and updates to departmental policies and procedural manuals (SOPs).
  • Perform other projects assigned by the Department Manager.
Requirements:
  • Competitive Salary (based on experience)
  • Remote Work
  • 13th Month Pay
  • Medical Care Allowance/HMO
  • Holiday Bonus
  • Paid PTOs
  • High School Diploma
  • Three years working in a BPO/Call Center setting
  • Strong verbal and writing skills
  • Remote work experience
  • A dedicated workstation at home is required
  • A minimum typing speed of 30 words per minute
  • Experience in Property Management is an advantage
  • Familiarity using Zendesk is preferred

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