Medical Operations Specialist

4 hours ago

Paranaque City, Calabarzon, Philippines beBeePatient Full time ₱3,500 - ₱5,500

Job Title: Medical Coordinator

Description:

Role Overview:

We are seeking a highly skilled and experienced Medical Coordinator to join our team. The successful candidate will be responsible for delivering exceptional patient experiences through efficient, friendly, and professional communication.

  • The Medical Coordinator will manage high volumes of inbound calls, coordinate appointments, and respond to first-line inquiries with warmth, clarity, and accuracy.
  • They will answer and manage a high volume of incoming phone calls, ensuring timely and accurate responses.
  • The ideal candidate will also respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
  • Additional responsibilities include making, modifying, and confirming patient bookings across multiple practitioners and time zones where applicable.
  • The Medical Coordinator will monitor inboxes and communication channels to ensure timely responses and prioritization of urgent queries.
  • They will confirm patient registration details, ensuring all required fields are complete and accurate.
  • Update and maintain patient information in the patient management system.
  • The Medical Coordinator will also coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff.
  • Ensure documentation and correspondence are accurate and privacy-compliant.
  • Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.
  • Contribute to a positive team culture, actively participating in virtual meetings and team check-ins.
Requirements:

To succeed as a Medical Coordinator, you will need excellent verbal and written communication skills, strong time management, and multitasking abilities. Proficiency in patient management software, Microsoft Office, and telephony tools is also essential.

  • Bachelor's degree in Administration or a health-related field preferred.
  • Previous experience in a remote receptionist, administration, or customer service role.
  • Excellent communication skills, professional tone, and calm approach under pressure.
  • Strong organizational skills, ability to work independently, and as part of a remote team.
  • Proficiency in Microsoft Office, patient management software, and telephony tools.
  • Understanding of patient privacy and confidentiality protocols.

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