Sales Leader

24 hours ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱450,000 - ₱900,000
Business Development and Sales Leadership

We are seeking a results-driven Business Development and Sales Leadership professional to oversee sales performance, customer service, and operational efficiency across assigned branches or regions. This leadership role requires a proactive manager who can ensure high conversion rates, elevate team productivity, improve customer experience, and enforce quality assurance across the sales cycle—from lead generation to loan release.

Key Responsibilities:

  • Drive the achievement of monthly and quarterly sales targets across the assigned area.

  • Analyze sales funnels to identify drop-off points and implement improvements.

  • Implement and monitor lead escalation strategies to boost pipeline health and response times.

  • Coordinate closely with marketing, telesales, and account officers to increase lead-to-loan conversion.

Quality Assurance and Monitoring:

  • Audit CRM data and lead activity logs to ensure timely follow-ups and escalation protocols are followed.

  • Investigate reasons for lead or loan application drop-offs and establish corrective action plans.

  • Monitor compliance to service-level agreements (SLAs) in customer response, document processing, and loan turnaround times.

Branch and Team Performance:

  • Supervise Luzon, Visayas and Mindanao branch productivity and recommend optimizations in manpower, tools, or workflows.

  • Coach and guide Account Officers and branch staff on best practices in customer handling, closing techniques, and cross-selling.

  • Conduct regular area visits, performance reviews, and spot checks.

Customer Experience and Service Quality:

  • Ensure a customer-centric approach is upheld across all sales touchpoints.

  • Monitor client feedback and complaints, and coordinate solutions with the Customer Service and Operations teams.

  • Promote initiatives to enhance borrower satisfaction and long-term retention.

Reporting and Insights:

  • Provide data-driven performance reports and insights to senior leadership.

  • Recommend operational or strategic adjustments to improve sales velocity and branch efficiency.

Requirements:

  • Bachelor's degree in Business Administration, Finance, Marketing, or a related field.

  • Minimum 5 years of experience in sales, preferably in financial services or lending.

  • At least 2 years in a supervisory or managerial role.

  • Strong analytical skills with experience using CRM systems.

  • Results-oriented with excellent leadership, communication, and organizational abilities.

  • Familiarity with SME lending or financial products is a strong advantage.

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