Training Program Developer

23 hours ago


Makati City, National Capital Region, Philippines KMC Solutions Full time

**Our Team is Looking for a Highly Skilled Customer Education Training Specialist to Join Our Ranks

As a key member of our Customer Education Services team, you will play a critical role in developing and delivering high-quality training programs that meet the needs of our customers.

Main Responsibilities:

  • Develop and Deliver Training Programs: Collaborate with cross-functional teams to develop and deliver training sessions and programs that meet customer needs.
  • Conduct Live Training Sessions: Conduct engaging and interactive training sessions for clients via webinars, virtual classrooms, and potential onsite visits.
  • Build Customer Relationships: Build strong relationships with customers by understanding unique training requirements and providing personalized training to address their needs effectively.
  • Maintain Product Expertise: Maintain a deep understanding of our software products, features, and updates to deliver accurate and up-to-date training content.
  • Collect Feedback: Gather feedback from customers on training sessions and materials to continuously improve the effectiveness and relevance of our training programs.
  • Document Best Practices: Document training processes, best practices, and FAQs to create a knowledge base for internal and external use.
  • Collaborate with Teams: Work closely with the Customer Success, Instructional Design, and Product teams to ensure alignment between training initiatives and overall business objectives.
  • Occasional Travel: Occasional travel may be required to deliver onsite training sessions at client locations, ensuring a seamless learning experience for our customers.

What We're Looking For:

  • Bachelor's Degree: A minimum of 2-4 years of related experience is required.
  • Experience in Delivering Training Programs: Proven experience in delivering training programs, preferably in a SaaS or technology-related industry.
  • Presentation and Communication Skills: Strong presentation and communication skills, with the ability to engage and inspire audiences of varying backgrounds and skill levels.
  • Instructional Design Methodologies: Experience with instructional design methodologies and adult learning principles is a plus.
  • Adaptability and Willingness to Learn: Excellent organizational skills and attention to detail, as well as adaptability and willingness to learn in a fast-paced, dynamic environment.


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