Professional Development Coach

21 hours ago


Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time
Role Overview:

The Professional Development Coach will play a critical role in driving business success by developing and implementing effective training programs for consultants and trainers.

This includes ensuring that all trainers are proficient in their job skills and involved in activities that develop relationships with operation staff.

  • Collaborate with Quality Supervisor and TQM to gather feedback on training effectiveness and update staffing and workforce forecasting.
  • Partner with Project Coaches and Leads to assess performance issues and ensure training replicates work environment.

Work closely with Operations to create and implement continuous improvement activities. Collaborate with Workforce Administration, Operations Management, and Recruiting Team to plan and execute training ramps and meet customer needs.

Key Skills and Qualifications:
• Bachelor's Degree education preferred.
• Three to five years experience in leading the training delivery function in the call center industry is preferred.
• Experience in leading multiple projects and directly supervising staff is required.



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