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Learning and Development Professional

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time

**Job Description:**

We are seeking an experienced Customer Education Training Specialist to join our team at KMC Solutions. In this role, you will be responsible for developing and delivering training programs tailored to meet the needs of our customers.

Main Responsibilities:

  • Training Program Development: Collaborate with cross-functional teams to support developing and delivering training sessions and programs that meet customer needs.
  • Live Training Delivery: Conduct engaging and interactive training sessions for clients via webinars, virtual classrooms, and potential onsite visits.
  • Customer Engagement: Build strong relationships with customers by understanding unique training requirements and providing personalized training to address their needs effectively.
  • Product Expertise: Maintain a deep understanding of our software products, features, and updates to deliver accurate and up-to-date training content.
  • Feedback Collection: Gather feedback from customers on training sessions and materials to continuously improve the effectiveness and relevance of our training programs.
  • Documentation: Document training processes, best practices, and FAQs to create a knowledge base for internal and external use.
  • Collaboration: Work closely with the Customer Success, Instructional Design, and Product teams to ensure alignment between training initiatives and overall business objectives.
  • Travel: Occasional travel may be required to deliver onsite training sessions at client locations, ensuring a seamless learning experience for our customers.

To Apply:

  • Bachelor's Degree: A minimum of 2-4 years of related experience is required.
  • Experience in Delivering Training Programs: Proven experience in delivering training programs, preferably in a SaaS or technology-related industry.
  • Presentation and Communication Skills: Strong presentation and communication skills, with the ability to engage and inspire audiences of varying backgrounds and skill levels.
  • Instructional Design Methodologies: Experience with instructional design methodologies and adult learning principles is a plus.
  • Adaptability and Willingness to Learn: Excellent organizational skills and attention to detail, as well as adaptability and willingness to learn in a fast-paced, dynamic environment.