Customer Experience Specialist
4 weeks ago
Join Cyberbacker as a Customer Experience Specialist - Virtual Operations and take on a pivotal role in enhancing our clients' experiences. As a highly skilled professional, you will be responsible for delivering top-notch virtual support services.
About the RoleIn this exciting opportunity, you will work closely with our team to ensure seamless execution of daily operations. Your primary responsibilities will include:
- Transcription: Listen to live or recorded calls and accurately note key points discussed.
- Call Preparation: Prepare detailed call lists, meeting agendas, and necessary materials to guarantee participants are well-informed.
- Schedule Coordination: Efficiently schedule meetings with clients and team members, considering all parties' availability and managing any necessary adjustments or cancellations.
- Manage Reports: Prepare timely reports on key metrics and performance indicators, ensuring compliance with specified deadlines.
- Virtual File Management: Maintain and update virtual files to ensure information is organized and easily accessible.
- Administrative Tasks: Oversee administrative duties, including email correspondence and calendar appointments, ensuring all activities are executed efficiently.
To excel in this position, you must possess:
- Able to work independently and solve problems proactively.
- A team player mindset, with a positive attitude and strong work ethic.
- Strong organizational and time management skills.
- Familiarity with digital tools and software such as Google Workspace and Zoom.
Cyberbacker offers a competitive salary range of $55,000 - $70,000 per annum, commensurate with experience, to attract and retain top talent.
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Customer Service Experience Lead
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Customer Service Representative
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Customer Service Representative
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Marketing Product Specialist
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Field Specialist
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Procurement and Inventory Specialist
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Technical Sales Specialist
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Data Compilation Specialist
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Logistics Specialist
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