Customer Experience Specialist

4 weeks ago


Cainta, Calabarzon, Philippines Cyberbacker Full time

Join Cyberbacker as a Customer Experience Specialist - Virtual Operations and take on a pivotal role in enhancing our clients' experiences. As a highly skilled professional, you will be responsible for delivering top-notch virtual support services.

About the Role

In this exciting opportunity, you will work closely with our team to ensure seamless execution of daily operations. Your primary responsibilities will include:

  • Transcription: Listen to live or recorded calls and accurately note key points discussed.
  • Call Preparation: Prepare detailed call lists, meeting agendas, and necessary materials to guarantee participants are well-informed.
  • Schedule Coordination: Efficiently schedule meetings with clients and team members, considering all parties' availability and managing any necessary adjustments or cancellations.
  • Manage Reports: Prepare timely reports on key metrics and performance indicators, ensuring compliance with specified deadlines.
  • Virtual File Management: Maintain and update virtual files to ensure information is organized and easily accessible.
  • Administrative Tasks: Oversee administrative duties, including email correspondence and calendar appointments, ensuring all activities are executed efficiently.
Requirements

To excel in this position, you must possess:

  • Able to work independently and solve problems proactively.
  • A team player mindset, with a positive attitude and strong work ethic.
  • Strong organizational and time management skills.
  • Familiarity with digital tools and software such as Google Workspace and Zoom.
What We Offer

Cyberbacker offers a competitive salary range of $55,000 - $70,000 per annum, commensurate with experience, to attract and retain top talent.



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