Customer Service Representative

2 weeks ago


Cainta, Calabarzon, Philippines Metacom Solutions PH Full time

We are seeking a skilled and compassionate Customer Service Representative to join our team at Metacom Solutions PH.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer service and building strong relationships with clients.

As a Customer Service Representative, you will be the primary point of contact for customers, handling inquiries, concerns, and issues in a professional and courteous manner. You will also work closely with internal teams to resolve customer complaints and provide solutions that meet their needs.

Key Responsibilities
  • Communicate effectively with customers via phone, email, or chat to understand their concerns and provide timely resolutions.
  • Respond to customer inquiries and resolve issues in a fair and efficient manner.
  • Work collaboratively with internal teams to identify and implement process improvements that enhance the customer experience.
  • Provide accurate and up-to-date information to customers regarding products and services.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent, preferably with 1-2 years of customer service experience in a BPO or call center environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Able to work in a fast-paced environment with multiple priorities and deadlines.
  • Familiarity with customer relationship management (CRM) software and other technology tools.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range of PHP 30,000 - PHP 50,000 per month.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment with a team of professionals who share your passion for customer service.


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