Global IT Technical Specialist

4 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱350,000 - ₱490,000
Job Description

As a Technical Support Analyst, you will be responsible for providing timely and effective technical assistance to global remote work at home analysts via phone, email, instant message, etc. Your role will involve understanding their IT issues, troubleshooting, diagnosing, and resolving these issues involving multiple systems.

Additionally, you will be required to log tickets for each call with clear, concise documentation of all actions performed in near real-time. Maintaining a CSAT score of 98% based on user feedback is also crucial. You must ensure that individual Service Level Objectives are met, with a minimum of 90% across all tickets regardless of Severity, and a maximum re-open rate of 10%. Furthermore, all incidents must be closed with proper resolution and closure information, including root cause and relevance to other tickets.

You will also prepare and submit an end-of-shift report for any ticket that needs continuous work across shifts. Performing ticket issue trend analysis to identify recurring incidents and issues is another key responsibility. You will lead efforts within the IT team to determine the root cause(s), mitigation to prevent reoccurrence, and ensure the mitigation is deployed globally. The goal is to continuously reduce the number of monthly tickets per Technical Support Analyst.

Lastly, you will ensure that the technical knowledge base and technical documentations are kept up-to-date.


Required Skills and Qualifications
  • Excellent written and oral communication skills.
  • Experience working in a Shared Service Environment.
  • Comprehensive experience with Mac OS and Windows.
  • Efficiency in utilizing general office applications (MS office applications) and communication tools (Email Clients, Corporate Instant Messaging).

Benefits

As a Technical Support Analyst, you will have opportunities to develop your technical skills and contribute to the success of our organization.


Others

As part of our team, you will work closely with other departments to attend to incidents, ensuring that all actions and information are documented properly and timely. Escalation procedures will be followed when necessary. Additionally, you will help identify outages impacting the business.

  • Global Technology Expert

    3 days ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time $6,500 - $70,400

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our IT team and provide advanced technical support, escalated troubleshooting, and system maintenance across our global platforms.This role involves remote and on-site support for employees globally, with responsibilities that span both end-user services and back-end support tools.

  • Global Technical Solutions Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

    Job OverviewWe are seeking an exceptional professional to provide top-notch technical support to our global customer base. As a Global Support Representative, you will be responsible for delivering an outstanding customer experience while answering complex technical queries.This role requires a high level of expertise in all aspects of our services, with the...

  • Italian Technical Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Nezda Global Full time

    OverviewNezda is hiring Italian Technical Support Specialist.QualificationsFluent in Italian and English.Graduate of any course.With at least 6 months service desk support experience using Italian language and in BPO setup.Knowledge in Microsoft 365 administration and troubleshooting is an advantage.ResponsibilitiesAssist customers through phone, chat,...

  • Global CRM Support Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time ₱3,000,000 - ₱5,000,000

    Job Title:Global CRM Support Specialist",{description1}Key Responsibilities:Deliver exceptional technical support to customers across multiple regions.Monitor and analyze key performance indicators to optimize service delivery.Collaborate with cross-functional teams to drive business outcomes and customer satisfaction.{description2}

  • Technical Writer

    6 days ago

    Taguig, National Capital Region, Philippines IT Managers, Inc. Full time $70,000 - $120,000 per year

    The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives...

  • Technical Writer

    5 days ago

    Taguig, National Capital Region, Philippines IT Managers, Inc. Full time

    OverviewThe ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives...

  • Technical Support Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time $50,000 - $75,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our global team of experts. As a technical support specialist, you will be responsible for providing top-notch technical support and guidance on product configurations, troubleshooting, and best practices.About the RoleThis is a fantastic opportunity...

  • Technical Services Supervisor

    1 week ago

    Taguig, National Capital Region, Philippines Focus Global Inc Full time

    OverviewJoin to apply for the Technical Services Supervisor role at Focus Global Inc.The Technical Services Supervisor will lead the service operations for Technogym, ensuring efficient technical support for both internal teams and external customers. This role is responsible for overseeing field technicians and installers, resolving technical concerns, and...

  • Global Workforce Transformation Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeWorkforce Full time ₱900,000 - ₱1,200,000

    Global Workforce Transformation SpecialistWe are seeking a highly skilled and experienced professional to join our team as a Global Workforce Transformation Specialist.This is an exceptional opportunity to be part of a leading global organization and contribute to the growth and development of our People Consulting practice. As a Global Workforce...

  • Technical Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeSoftwareDeveloper Full time ₱250,000 - ₱500,000

    Technical Specialist - Software DevelopmentJob Summary: We are seeking a skilled Technical Specialist to join our team. As a key member, you will be responsible for the systematic and disciplined development and maintenance of software.Key Responsibilities:Deliver incremental code changes frequently and reliably by leveraging development and operations...