Senior Customer Support Expert

4 days ago


Mandaluyong City, National Capital Region, Philippines Vertiv Co Full time

We are seeking a Senior Customer Support Expert to join our team at Vertiv Co. In this role, you will be responsible for providing advanced technical support to our clients and ensuring their issues are resolved promptly.

Key Responsibilities
  • Providing assistance to LCC with various administrative tasks, including creating and assigning work orders, releasing components, managing move orders, completing and closing work orders, and ensuring timely dispatch.
  • Overseeing the production process, including forecasting and inventory management, ensuring accurate records and performance analysis.
  • Collaborating with the procurement team to onboard new suppliers using Datazen, provide daily updates on supplier onboarding status, and update supplier details as needed.
  • Ensuring that inventory levels are consistently accurate and aligned.
About the Role

This is an exciting opportunity for a motivated and experienced customer support professional to join our team and contribute to our mission of delivering exceptional customer service.



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