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Technical Services Specialist

1 week ago

Pasig, National Capital Region, Philippines Satellite Office Full time
Job Overview

We are seeking a highly skilled Digital Services Specialist to join our team at Satellite Office. In this role, you will be responsible for ensuring the smooth operation of our Magento platform.

Duties and Responsibilities
  • Platform Configuration & Maintenance: Ensure all configurations are correctly set up and operating as expected, including product settings, shipping methods, payment gateways, and tax rules.
  • Performance Monitoring & Optimization: Conduct regular performance checks to ensure the platform is running efficiently, including site speed, uptime, and errors. Implement optimizations to improve site performance, user experience, and overall system efficiency.
  • Order Management & Workflow: Oversee the seamless flow of orders through the system, ensuring that customer orders are processed accurately and in a timely manner.
  • Support for Business Change Requests: Collaborate with business stakeholders to support change requests, such as adding shopper types, translations, or other functional configurations.
  • Site Maintenance & Issue Resolution: Proactively monitor the site for any operational issues and ensure prompt resolution.