Cryptocurrency Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱550,000 - ₱750,000
Job Description:

We are seeking a Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and creating a positive experience for our clients.

  • You will respond to customer support inquiries and provide timely updates on their order status.
  • Resolve complex customer issues by clearly and thoroughly explaining processes.
  • Assist customers with their specific cases, educating them on identification, onboarding, order placement, and cancellations.
  • Proactively advocate for customers, ensuring an excellent experience while identifying opportunities to add value.
  • Make outbound calls as needed to resolve outstanding issues efficiently.
  • Escalate concerns to team leaders, managers, or other departments when necessary.
Required Skills and Qualifications:

To succeed in this role, you must have the following skills and qualifications:

  • A minimum of one year of experience in a business process outsourcing (BPO) environment, preferably in a customer support role.
  • Customer-focused mindset, with a commitment to delivering outstanding service and creating a positive experience.
  • A problem-solving mindset with a willingness to go above and beyond to resolve complex issues while delivering an exceptional customer experience.
  • Adaptability and resilience in a fast-changing environment.
  • A proactive approach to identifying process improvement opportunities and sharing them with team leaders or managers.
  • Professional, assertive, and efficient communication skills.
  • Experience in effectively communicating with customers from diverse cultural backgrounds and varying levels of cryptocurrency knowledge.
  • Proven ability to handle customer escalations on the spot with confidence and professionalism.
  • Strong multi-tasking skills—the ability to manage multiple tasks efficiently is a must.
  • A fast and stable internet connection (minimum 50 Mbps broadband).
  • Must have a reliable backup internet connection to ensure uninterrupted work during connectivity issues.
Benefits:

We offer a range of benefits to support your career development and well-being:

  • Hybrid Work Set Up
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities

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