Senior Customer Service Specialist

4 days ago


Mandaluyong City, National Capital Region, Philippines Neksjob Full time

At Neksjob, we're seeking a highly skilled Senior Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, online chat, or text.

We are looking for someone with comprehensive knowledge of the specific discipline or the broader area in which the position operates. You will execute specialized projects and activities, working according to set principles. Typically, you will generate and initiate your own workload, without needing instructions or guidelines.

This role requires excellent communication skills, both written and verbal. You must be able to provide professional expertise and take responsibility for the end-product. As a Senior Customer Service Specialist, you will significantly improve day-to-day activities/processes.

The ideal candidate will have the ability to manage and oversee the implementation of short-term activities within the team. Decisions made by this role will be of an operational nature within a defined scope.

Responsibilities:

  • Provide customer service and support via phone, online chat, or text
  • Analyze and resolve customer issues
  • Act as liaison between customers, production, and distribution departments related to specific customer orders
  • Provide technical and non-technical customer support in a walk-in service center

As a Senior Customer Service Specialist at Neksjob, you will have the opportunity to work in a dynamic environment with a team of experienced professionals. If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.



  • Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time

    Get AI-powered advice on this job and more exclusive features.Connecting Top Talent with Leading OpportunitiesJardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office...


  • Makati City, National Capital Region, Philippines Neks Job Philippines Full time

    Job opening - Customer Service Specialist - With / Without Experience - Makati - Up to 19k - 27kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...


  • Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    About the RoleWe are seeking a highly skilled Customer Support & Operations Specialist to join our Irish business unit. As a key member of our team, you will play a vital role in maintaining the smooth operation of our platform and ensuring a positive experience for both our customers and freelance cleaning providers.Key Responsibilities:Respond to and...


  • Makati City, National Capital Region, Philippines Neks Job Philippines Full time

    Job opening - Customer Service Specialist - With / Without Experience - Makati - Up to 19k - 27kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    Key ResponsibilitiesThe Service Desk Specialist will be responsible for:Responding to incoming calls and emails from customers, answering questions and resolving issues related to our products or services.Providing information and handling customer complaints in a professional and courteous manner.RequirementsTo succeed in this role, you will need:Minimum 6...


  • Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time

    We aim to deliver exceptional IT services to our internal customers while promoting a culture of innovation and continuous improvement.Job PositionThe Senior Service Desk Analyst will be responsible for managing all aspects of IT support and ensuring smooth operations of the IT infrastructure.This role requires a versatile individual capable of independently...


  • Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time

    Get AI-powered advice on this job and more exclusive features.Connecting Top Talent with Leading OpportunitiesJardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office...

  • Senior IT Analyst

    7 days ago


    Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time

    Jardine Service Centre Philippines is committed to providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities.Job RoleThe Senior Service Desk Analyst will be responsible for managing all aspects of IT support and ensuring smooth operations of the IT infrastructure.This role requires a...


  • Mandaluyong City, National Capital Region, Philippines IGT Solutions Pvt. Ltd. Full time

    National Capital Region (NCR), Philippines COMPANY OVERVIEWIGT Solutions is a next-gen customer experience (CX) company that simplifies complex customer interactions and delivers seamless experiences.We provide integrated BPM, Technology, and Digital Services & Solutions for clients across industries.JOB SUMMARYThis role involves delivering exemplary...


  • Quezon City, National Capital Region, Philippines UpRush Social Geekers Full time

    As a Senior Service Delivery Specialist at UpRush Social Geekers, you will play a critical role in ensuring the successful delivery of our IT services. Your primary responsibility will be to manage and coordinate the delivery of technical projects, working closely with cross-functional teams to ensure seamless execution.Your key areas of focus will...


  • Mandaluyong City, National Capital Region, Philippines Absolute Outsource Full time

    CUSTOMER SERVICE REPRESENTATIVE 1-DAY HIRING VIRTUAL PROCESS | WORK ONSITE QUALIFICATIONS: - At least High School (Old Curriculum) / Senior High School Graduate- With or Without Experience - Amenable to Work Onsite- Can work on shifting schedule - With Good Communication SkillsBenefits: Paid Leave, Paid Training, HMO *Free 2 Dependents*, 20% Night...


  • Mandaluyong City, National Capital Region, Philippines Neks Job Philippines Full time

    At Neks Job Philippines, we are committed to providing exceptional customer service that exceeds our clients' expectations. As a Customer Service Representative, you will play a vital role in ensuring our customers receive timely and effective support.">Key Responsibilities:Answer incoming calls from customersResolve customer inquiries/requestsEnsure...


  • Mandaluyong City, National Capital Region, Philippines Vertiv Co Full time

    Customer Service Senior AnalystResponsibilities:LCC:Provide assistance to LCC with various administrative tasks.Oversee the production process, including creating and assigning work orders, releasing components, managing move orders, completing and closing work orders, and ensuring timely dispatch.Conduct weekly meetings with LCC to ensure target dates are...

  • Customer Service

    3 weeks ago


    Makati City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTION, INC. Full time

    This position is responsible in dealing with customers' (internal and external) inquiries, provide cargo status information and maintain effective communication in order to achieve service excellence. B. Job Qualifications:1. College diploma or University degree in business, Customs Administration.2. Experience in the logistics field.3. Computer...


  • Mandaluyong City, National Capital Region, Philippines Neks Job Philippines Full time

    Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...


  • Mandaluyong City, National Capital Region, Philippines AZORA Trading and Marketing OPC Full time

    -Respond promptly and professionally to customer inquiries via phone, email, and live chat.-Assist customers with product information pricing orders, and returns.-Coordinate with other departments to address customer concerns and ensure resolution.Qualifications:-High school diploma or equivalent, additional education or training in customer service is a...


  • Mandaluyong City, National Capital Region, Philippines Metacom Full time

    Job SummaryWe are seeking a highly skilled Billing Resolution Specialist to join our team at Metacom. The successful candidate will have excellent communication and problem-solving skills, with 2+ years of experience in customer service or a related field.Main ResponsibilitiesElevate complex billing issues by gathering necessary details and researching...


  • Mandaluyong City, National Capital Region, Philippines AZORA Trading and Marketing OPC Full time

    -Respond promptly and professionally to customer inquiries via phone, email, and live chat.-Assist customers with product information pricing orders, and returns.-Coordinate with other departments to address customer concerns and ensure resolution.Qualifications:-High school diploma or equivalent, additional education or training in customer service is a...


  • Quezon City, National Capital Region, Philippines Topserve Service Solutions, Inc. Full time

    Company Overview">At Topserve Service Solutions, Inc., we strive to provide exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we are committed to delivering top-notch services that meet the evolving needs of our clients.">Job Summary">We are seeking a highly skilled and dedicated Customer Service...


  • Mandaluyong City, National Capital Region, Philippines Emerson Full time

    Emerson Mandaluyong, National Capital Region, PhilippinesIT Service Desk SpecialistEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Remote Support Specialist, IT Service Desk, you will be joining a...