
Intake Specialist Role
1 day ago
We are seeking a highly skilled Legal Intake Specialist to join our team. This role focuses on enhancing case conversions through a voice-based intake system.
The ideal candidate will have strong communication and problem-solving skills, with the ability to work independently with minimal supervision.
- Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
- Handle inbound calls as needed to support team collaboration and workflow continuity.
- Adhere to a structured outbound script while building rapport and handling objections.
Key Responsibilities:
- Consistently meet daily and weekly call volume targets and conversion benchmarks.
- Accurately capture and update client information using CRM tools.
- Manage rejections professionally and escalate qualified leads efficiently.
Requirements:
- Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
- Strong sense of accountability - reliable with schedules, updates, and response times.
- Open to coaching, quick to apply feedback, and resilient under pressure.
This role offers a unique opportunity for professional growth and development. Our team is committed to providing ongoing training and support to ensure success.
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