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Desktop Support Specialist
1 week ago
We are seeking a skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT infrastructure team, you will be responsible for providing technical support to our desktop users.
Key Responsibilities- Desktop Support: Provide level 2 support to desktop and peripherals, including troubleshooting, configuring, and maintaining computer hardware and software.
- Troubleshooting: Diagnose and resolve technical issues with desktops, laptops, printers, and other peripheral devices.
- User Support: Provide help to end-users on various technologies, including Microsoft Office, MS Outlook, MS Lync, SharePoint, Wireless connectivity, Active directory, Blackberry, Mobile phones, Apple products, and Network drive mappings.
- Teamwork: Collaborate with level 1 engineers to resolve complex technical issues and provide support to senior executives on their laptop, printer, and other peripheral issues.
- Technical Skills: Good technical skills on Windows/MAC platform, knowledge of Outlook and Slack configuration, and Wi-Fi configuration.
- Communication Skills: Excellent communication and presentation skills to interact with end-users, colleagues, and senior management.
- Professional Growth: Opportunities for career growth and professional development in the field of IT infrastructure support.
- Collaborative Environment: Work in a collaborative environment with a team of experienced professionals who share your passion for delivering exceptional customer service.
