Desktop Support Analyst Senior

5 days ago


Taguig, National Capital Region, Philippines UnitedHealth Group Full time

About the Role

We're seeking an experienced Technical Support Specialist to join our team.

You will be responsible for providing exceptional technical support to customers, ensuring efficient issue resolution and maintaining high levels of customer satisfaction.

Main Responsibilities:

  • Support customers through various communication channels.
  • Identify and troubleshoot technical issues, applying knowledge of hardware, software, and networking fundamentals.
  • Communicate complex technical information effectively to non-technical stakeholders.
  • Maintain accurate records of customer interactions and issue resolution status.
  • Prioritize tasks efficiently, managing multiple projects simultaneously.

Requirements:

  • 2+ years of experience in desktop support technology.
  • 1+ year working in a high-volume call center environment.
  • Experience supporting MAC devices and Operating Systems.
  • Direct customer service or relationship management experience.


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