Professional Customer Support Specialist

1 day ago


Lipa City, Calabarzon, Philippines beBeeService Full time ₱8,000 - ₱10,000

At MCI, we are seeking a Customer Service Representative to deliver exceptional support to our clients.

This role is ideal for individuals who are friendly, patient, and solution-oriented. If you have excellent communication and interpersonal skills, this could be the perfect opportunity for you.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.
  • Provide accurate information about products and services to ensure client satisfaction.
  • Resolve customer complaints and issues efficiently and effectively.
  • Document all interactions in the CRM system to maintain accurate records.
  • Follow up with customers to ensure their needs are met and they are satisfied with the service received.
  • Adhere to company policies and quality standards to ensure consistency and excellence.
  • Collaborate with team members to improve service delivery and achieve team goals.
Required Skills and Qualifications:
  • High school diploma or equivalent required.
  • Fluent in English, Spanish, or other languages as needed.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to handle high call volumes and multitask effectively.
  • Strong attention to detail and organizational skills, with ability to prioritize tasks and manage time effectively.
  • Previous customer service experience preferred, but not required.
Benefits:
  • A competitive compensation package that includes a starting salary based on experience, plus a variety of benefits and incentives.
  • Medical and dental coverage to ensure your physical and mental well-being.
  • Free meal during training to help you stay energized and focused.
  • Career growth and learning opportunities to help you develop your skills and advance your career.
  • Allowances for rice, clothing, laundry, and meals to help you meet your basic needs.
  • Performance and loyalty bonuses to recognize your hard work and dedication.
  • Opportunities for growth and promotion within the company, with a supportive and inclusive environment.
Others:

We offer a diverse and inclusive work environment, with opportunities to grow and learn from colleagues with different backgrounds and experiences.

Our company values diversity and equal opportunity employment, with a commitment to treating all employees with dignity and respect.

Join us today and take the first step towards a rewarding career as a Customer Service Representative



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