Unlock Your Potential as a Customer Service Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time $9,600 - $13,200

Job Title: Customer Service Associate

Job Description:

About the Role

This dynamic and fast-paced position is designed for individuals who thrive in a collaborative environment, providing exceptional customer experiences and driving business growth.

The ideal candidate will possess excellent communication skills, a passion for problem-solving, and a keen ability to work effectively in a team setting.

Key Responsibilities:

  • Order Management:
  • Process client orders, refunds, and product exchanges efficiently, ensuring seamless pick/pack/ship processes.
  • Organize and maintain replacement product inventory to guarantee smooth delivery.

Customer Service:

  • Provide prompt and courteous service as the frontline responder for customer inquiries and complaints.
  • Manage and record customer replacements, reporting on trends related to product issues.
  • Solve problems to deliver the best possible experience for customers.

Collaboration and Communication:

  • Work closely with sales, marketing, and product teams to address customer needs and improve processes.
  • Offer feedback to the organization on how to better manage and resolve issues.

Administrative Support:

  • Perform weekly data cleanups to ensure up-to-date and organized files.
  • Upsell relevant products to meet customer needs and company objectives.
  • Handle additional responsibilities as assigned, based on experience level and job growth.

Influencer Outreach:

  • Assist in identifying, contacting, and managing influencer partnerships to support brand awareness and community engagement.

Benefits:

This role offers a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters creativity and innovation.

Join a high-energy team that thrives on passion, purpose, and a good laugh. Apply today and take the first step towards an exciting career journey

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