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Head of Operational Excellence

1 week ago

Manila, National Capital Region, Philippines High Scale Ai Full time

About High Scale Ai:

We are a leading creative agency dedicated to delivering impactful solutions for our clients. Our team is composed of diverse and talented individuals who are passionate about pushing the boundaries of creative expression.

Job Overview:

The Head of Operational Excellence is responsible for driving operational efficiency and excellence at High Scale Ai. This leadership role involves developing and implementing strategies to optimize workflows, manage resources, and foster collaboration across departments.

Key Responsibilities:

  1. Operational Strategy
    - Develop and implement operational strategies to support the agency's goals and growth.
    - Oversee day-to-day operations, ensuring efficiency, productivity, and quality standards are met.
  2. Resource Management
    - Manage staff allocations, ensuring the right talent is assigned to projects.
    - Oversee hiring, onboarding, and performance evaluations in coordination with HR.
  3. Financial Oversight
    - Collaborate with finance to manage budgets, monitor profitability, and control operational costs.
    - Identify cost-saving opportunities while maintaining quality and client satisfaction.
  4. Process Optimization
    - Develop and refine workflows and processes to ensure efficient project execution.
    - Implement project management tools and technologies to support team productivity.
  5. Client and Project Delivery
    - Ensure projects are delivered on time and meet client expectations.
    - Collaborate with account managers, creative teams, and production staff to resolve bottlenecks.
  6. Collaboration and Communication
    - Foster a culture of communication, collaboration, and continuous improvement.
    - Serve as a liaison between leadership, clients, and internal teams.

Requirements:

Bachelor's degree in Business Administration, Marketing, Advertising, or a related field.

7-10 years of experience in operations management, preferably within an advertising, marketing, or creative agency.

Strong leadership and organizational skills.

Excellent communication and interpersonal abilities.

Proficiency in project management tools (e.g., Air, Monday, Trello).

Ability to analyze data and drive strategic decisions.

Budget management and financial acumen.

Problem-solving mindset and ability to make sound decisions under pressure.

Detail-oriented with a commitment to excellence.

Adaptable to changing priorities and client needs.

Team-oriented with a focus on collaboration and mentorship.