Voice and Telephony Infrastructure Specialist

5 days ago

Ayala Alabang, National Capital Region, Philippines beBeeEngineer Full time ₱450,000 - ₱750,000

Unlock Seamless Communication

We're seeking a skilled IT Engineer to support, manage, and enhance our voice and telephony infrastructure. This role will ensure high-quality communication systems that empower our teams to deliver exceptional customer service.

Key Responsibilities:

  • Install, configure, and maintain voice and telephony systems (VoIP, PBX, SIP, call routing, etc.) across the organization.
  • Monitor system performance and proactively address network or voice quality issues to ensure optimal uptime.
  • Provide technical support for voice platforms, including troubleshooting hardware, software, and connectivity issues.
  • Manage integrations between telephony platforms, CRM systems, and workforce tools.
  • Perform routine system checks, upgrades, and patches to maintain secure and reliable voice operations.
  • Collaborate with IT, operations, and vendors for system improvements, migrations, or expansions.
  • Create and maintain documentation for telephony infrastructure, configurations, and support procedures.
  • Train and assist internal teams with proper use of telephony systems.

Qualifications

  • Bachelor's degree in Information Technology, Computer Engineering, or related field (or equivalent work experience).
  • Minimum 2–4 years' experience in IT support or engineering with a focus on voice and telephony systems.
  • Strong knowledge of VoIP, SIP, PBX systems, call routing, and IVR.
  • Experience with call center platforms (Genesys, Avaya, Cisco, Five9, or similar) preferred.
  • Familiarity with networking protocols (LAN/WAN, TCP/IP, QoS) and troubleshooting tools.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced environment with shifting priorities.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with cutting-edge telephony technology.
  • A collaborative and growth-oriented workplace.
  • The chance to be a key player in delivering seamless communication solutions.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology, Customer Service, and Analyst
  • Industries: Outsourcing, Offshoring Consulting, Telephone Call Centers, and Automation Machinery Manufacturing

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