Operations Manager

3 days ago


Ayala Alabang, National Capital Region, Philippines beBeeLeadership Full time ₱1,800,000 - ₱2,500,000
Job Overview

The Operations Manager is responsible for leading a team of call center associates and ensuring excellent customer service delivery.

Key Responsibilities:
  • Lead by example, motivating and guiding team members to meet performance targets
  • Provide coaching and development opportunities to enhance team skills and productivity
  • Evaluate service quality against contractual metrics and financial expectations
  • Manage attendance and schedules in line with organizational policies and legislation
  • Identify and address performance-related issues, implementing corrective action as needed
Requirements:
  • Associate's degree in a relevant field or equivalent experience
  • Minimum 2-4 years of experience in call center operations
  • Excellent communication and leadership skills
  • Ability to work effectively under pressure and meet deadlines
Benefits:
  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • Opportunities for career advancement within the organization

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