Remote Clinical Support Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱750,000 - ₱1,250,000
Job Description">

Delivering comprehensive clinical support to patients throughout their treatment journey is critical to achieving our organization's mission.

The Medical Support Associate plays a vital role in working alongside healthcare professionals to triage, assess, and support patients through their treatment.

This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service.

  • Key Responsibilities:
    • Triage, assess, and support patients with a range of conditions primarily via email.
    • Ensure timely and accurate responses by delivering appropriate medical information and advice while adhering to safety and quality standards.
    • Maintain patient safety by taking necessary precautions to address medical concerns and side effects.
    • Initiate communication based on tracker information by monitoring patient progress and reaching out as needed to provide support and increase treatment adherence.
  • Collaboration and Insight Sharing:
    • Share patient insights with the clinical services team and wider organization.
    • Feel empowered to share any feedback or insights from patients regarding their experiences with the service and suggestions for improvement.

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