Virtual Call Center Agent

15 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time $40,000 - $60,000
Customer Service Representative

We are seeking a highly skilled Virtual Receptionist to handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry.

  • Responsibilities include answering calls with professionalism and a friendly tone.
  • Following client-provided scripts and standard greetings is crucial.
  • Providing accurate responses to customer inquiries is essential.
  • Scheduling appointments using client CRMs and scheduling platforms.
  • Taking detailed call summary notes while on the call.
  • Sending accurate and well-written call summaries to clients immediately after calls.
  • Ensuring all call details are recorded without typos or missing information.
  • Communicating with clients as needed to confirm instructions and receive feedback.
Key Qualifications & Requirements:
  • Previous BPO or customer service experience is preferred.
  • Ability to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail to ensure accurate call summaries.
  • Confident in communicating directly with clients when necessary.
  • Experience working remotely is preferred but not required.
  • Willingness to undergo training and learn client-specific protocols.
  • Motivated, hardworking, and eager to contribute to the team.
Technical Specifications:
  • High-speed internet connection.
  • Computer with an Intel i3 processor or higher, 8GB RAM.
  • Backup power source.
  • Backup internet connection.
About This Opportunity:

This role offers the chance to work independently, handling multiple tasks simultaneously, and utilizing strong communication skills to provide exceptional customer service.

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