Chief Operations Strategist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeOperations Full time $100,000 - $120,000
Operations Project Manager Position

This role plays a critical part in overseeing the strategic execution of key initiatives across the operations landscape.

  • The Operations Project Manager is responsible for managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery.
Key Responsibilities:
  • Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
  • Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
  • Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.
Project Management & Execution
  • Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
  • Develop detailed project plans, charters, status reports, and risk mitigation strategies.
  • Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).
Stakeholder Engagement & Communication
  • Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.
  • Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
  • Communicate proactively with stakeholders to manage expectations and foster collaboration.
Process Improvement & Value Delivery
  • Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
  • Track and report on benefits realization, including financial and non-financial impact across initiatives.
  • Support change management efforts to ensure smooth adoption and sustainability of new solutions.

Strong analytical and problem-solving skills are essential for this role. The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies.

A Bachelor's degree in Business, Operations, Industrial Engineering, or related field is required. 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment is also necessary.

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