Payment Support Associate
3 weeks ago
About BillEase
We offer the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient for diverse lifestyles.
Discover more about us here.
The Role
You will play a pivotal role in delivering exceptional technical support to our valued merchants and customers, resolving complex issues and collaborating with cross-functional teams.
Your Responsibilities:
- Monitor and manage tickets effectively, ensuring timely resolution and minimizing customer complaints.
- Prioritize and assign tickets to maintain optimal workflow.
- Triage, prioritize, and resolve merchant and customer-related technical support tickets, ensuring quick and prompt client support.
- Collaborate with merchant developers to address clients' technical needs and provide valuable assistance as required.
Requirements:
- At least one (1) year of experience in a similar role is preferred, but not mandatory for exceptional candidates.
- A Bachelor's degree in Business Management, IT, or a related field is highly desirable, but not a strict requirement for those with relevant experience and skills.
- Outstanding communication skills in English and proficiency in Excel or Google Sheets, allowing you to analyze data and create compelling reports.
- A collaborative spirit and the ability to work harmoniously within a team, maintaining a positive attitude that inspires others.
Salary: ₱250,000 - ₱300,000 per year
Benefits:
- Opportunity to grow professionally and develop new skills.
- Collaborative and dynamic work environment.
We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes.
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