Senior WordPress Technical Support Specialist

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱1,000 - ₱14,000
Senior WordPress Technical Support Engineer Role

This senior-level position is designed for experienced professionals with a strong background in WordPress technical support.

The ideal candidate will have excellent communication skills and the ability to resolve complex technical issues effectively.

Key responsibilities include providing top-tier customer support, guiding customers on how to use specific products, diagnosing problems, troubleshooting, creating detailed bug reports, and sharing knowledge with team members.

A successful Senior Technical Support Engineer will possess over 5 years of hands-on experience with WordPress, including in-depth knowledge of the WordPress ecosystem.

Required skills and qualifications include proficiency in creating well-structured HTML documents, implementing CSS from simple to more complex techniques, familiarity with JavaScript and jQuery, basic knowledge of PHP syntax, experience using custom hooks and filters, and proficiency in diagnosing and resolving WordPress issues.

The role also requires experience with WordPress page builder plugins, theme builders, the block editor, common caching & performance optimization plugins, and SEO plugins.

Familiarity with WordPress security best practices, protocols, and permissions is also essential.

Requirements
  • Over 5 years of hands-on experience with WordPress
  • Proficient in creating well-structured HTML documents and implementing CSS
  • Familiarity with JavaScript and jQuery
  • Basic knowledge of PHP syntax
  • Experience using custom hooks and filters
  • Proficient in diagnosing and resolving WordPress issues
  • Experience with WordPress page builder plugins and theme builders
  • Familiarity with WordPress security best practices


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