BPO Operations Manager

4 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time
Leadership and Team Development

Are you looking for a challenging role where you can utilize your leadership skills to drive team success? Do you have experience in BPO operations and are passionate about helping teams grow and thrive?

  • As a Team Lead, you will be responsible for facilitating successful operations by directly leading a team of associates and optimizing their contribution to the partner's operations.
  • You will serve as a point of contact for the partner regarding the program and relay key information, updates, and feedback to your team.

Key characteristics of this role include:

  • Responsibility: You will be accountable for the performance of your team and ensure that they meet their targets.
  • Reliability: You must be dependable and consistent in your work, ensuring that your team is well-supported and equipped to succeed.
  • Process knowledge: You should have a deep understanding of the processes and procedures involved in BPO operations.
  • Leadership (leads by example): As a Team Lead, you will set the tone for your team and demonstrate the behaviors and values that you expect from them.
  • Organizational skills: You must be able to manage competing priorities, delegate tasks effectively, and maintain a high level of productivity.
  • Time management: You will need to prioritize tasks, manage your time efficiently, and meet deadlines.
  • Positive attitude: A positive attitude is essential for this role, as you will be working with a diverse group of people and facing challenges on a daily basis.
  • Openness to feedback: You must be receptive to feedback and willing to learn from others, including your team members and stakeholders.
  • Coaching and mentorship skills: You will provide guidance and support to your team members, helping them to develop their skills and achieve their goals.

What We Expect From You:

  • Excellent English proficiency - both written and spoken
  • Team Leader experience (1 year or more)
  • Data background and knowledge
  • Proactive and willing to find solutions to trending issues
  • Able to offer insights and reporting as needed
  • Comfortable with a high-velocity environment with shifting priorities
  • Great communication skills both written and verbal
  • Organized team player with a personable manner, excellent customer service skills, and the ability to work with a diverse group

Benefits:

  • Full-time employment with the potential for overtime if requested
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core:

  • Care for others: Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth: Expand your mind by taking calculated risks, developing your skills, and staying open to change.
  • Manifest trust: Trust is the bond that allows us to work at our highest levels. It is continuously earned by delivering on our commitments.
  • Take ownership: Doing the right thing should come naturally.
  • Be humble: Seek guidance, receive feedback, ask questions, and listen to your colleagues.

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