Customer Service Expert

1 week ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000
Customer Service Representative Job Description

As a Customer Service Representative, you will be responsible for delivering exceptional customer service to clients across multiple platforms.

You will work closely with customers to resolve their enquiries and concerns in a courteous and professional manner.

Your role will also involve promoting and educating customers on various products and services, as well as troubleshooting and navigating through systems to provide full and complete information.

  • Provide first call resolution where possible
  • Educate customers on product features and benefits
  • Troubleshoot and resolve customer issues
Key Responsibilities
  • Answer customer inquiries via email, live chat, or phone call
  • Maintain accurate records of customer transactions and interactions
  • Collaborate with internal teams to ensure seamless customer experience
Requirements
  • B2 level of communication skills, both written and verbal
  • Basic Office Suite knowledge
  • Basic mathematics skills
About the Role

This is a mid-senior level position that requires strong customer service skills and experience working in a fast-paced environment.

You will have the opportunity to work with a diverse range of customers and develop your skills in conflict resolution, problem-solving, and time management.

The ideal candidate will be highly motivated, proactive, and committed to delivering exceptional customer service.

Benefits

We offer a competitive salary, comprehensive training program, and opportunities for career growth and development.

You will also have access to our employee assistance program, which provides support and resources to help you manage work-life balance and achieve your personal goals.

What We Offer

We are a dynamic and innovative company that values diversity, inclusion, and teamwork.

We are committed to providing a positive and supportive work environment that encourages creativity, innovation, and collaboration.

We believe in investing in our employees and offering opportunities for growth and development to help them achieve their career goals.

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